Location: Nasik/ Agra

Job Roles and Responsibilities

● Handle walk-in customers, telephonic enquiries, referrals, and CRM-generated leads.

● Prepare customized domestic and international holiday itineraries and quotations.

● Convert customer enquiries into confirmed bookings through effective follow-ups.

● Achieve monthly sales and revenue targets assigned by the company.

● Upsell and cross-sell services such as visa assistance, travel insurance, forex, transfers, and sightseeing.

● Coordinate bookings, travel documentation, vouchers, and customer communications.

● Ensure accurate customer documentation and timely processing of bookings.

● Maintain customer records, bookings, payments, and enquiries in the CRM system.

● Resolve customer concerns and ensure high levels of customer satisfaction.

● Support local marketing activities, corporate tie-ups, and referral generation to increase walk-ins.

● Coordinate with internal Operations, Finance, and Product teams for smooth service delivery.

● Maintain store operations and brand standards while submitting regular sales and performance reports.

Skills & Qualifications Required:

● Graduate in any discipline. A qualification in Travel & Tourism, Hospitality, or Business

Administration will be an added advantage.

Wilson & Hughes India Private Limited

Regd. Office: 4

th Floor, Building No./ Flat No.: A-12, Technology Park, Chandigarh – 160017,

Chandigarh, India

Corporate Office:



First Floor, Plot No-35,100ft Road, Plot- No-35, Khasra No. 369-371, Ghitorni,

Ghitorni Village,New Delhi, New Delhi, Delhi, 110030

● Minimum 3 years of experience in Travel Sales, Holiday Sales, Retail Sales, or a customer-facing sales role.

● Strong knowledge of domestic and international holiday packages and travel products.

● Good understanding of visa processes, travel documentation, and customer servicing.

● Proven ability to achieve sales targets and drive business growth.

● Experience working with CRM systems and Microsoft Office applications.

● Excellent communication, negotiation, and interpersonal skills.

● Robust customer relationship management and problem-solving abilities.

● Ability to work independently and manage store operations efficiently.

● Fluency in English and Hindi. Knowledge of the local language will be an added advantage.

Key Performance Indicators (KPIs)

● Achievement of monthly sales and booking targets.

● Lead conversion ratio from enquiries to confirmed bookings.

● Customer satisfaction and service quality.

● Timely follow-up and response to customer enquiries.

● Accuracy of CRM updates and booking documentation.

● Growth in repeat business and customer referrals.

● Compliance with company processes and operational standards.

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Store Manager- Travel company- Nashik/ Agra
🏢 Pink Sky HR Services
📍 Nashik