We are hiring for the position of Store Manager for the store of a renowned Jewellery Brand in Jharsuguda, Odisha.

NO. OF VACANCIES: 01

JOB RESPONSIBILITIES

- Provide inputs to the Area Managers and Cluster Manager to consolidate the potential sales on the stores and develope the annual business targets.
- Monitor the financial performance of store against targets periodically.
- Develope and implement reporting & review mechanisms to track operational performance and ensure course correction & corrective action, as appropriate.
- Drive the Sales plans, monitor and analyse the sales data in coordination with the Sales Staff to ensure that the store targets are met.
- Ensure adequate level of staffing in the store as per store manpower matrix and take appropriate actions accordingly; ensure that duties, responsibilities and targets are cascaded appropriately and effectively monitored.
- Monitor the indents for the stock based on the options shown by the symphony systems and ensure optimization.
- Ensure adherence of the staff to the Code of Conduct viz. Rules & Regulation, Morning Meeting, Confidentiality, Attendance, Leave, Dress Code, Uniform, Accommodation, Mess, etc.
- Review the various financial records and ensure that its consistent as per the guidelines; Ensure that all the commercial compliance is carried out as per the corporate guidelines.
- Anchor periodic customer meets for birthdays, anniversaries, dormancy drives etc. and ensure maximum customer
- Manage the store operations in the store in coordination with all the relevant stakeholders.
- Ensure the maintenance of stock level and its replenishment as per the sales and customer preferences.




- Asses the ageing of stock and product Mix as per the market preferences within the store and coordinate with the merchandising team for optimization.
- Manage customer queries and complaints as per the company guidelines; Identify and engage with high profile and regular customers to extend better services.
- Support the marketing plan formulation in coordination with the marketing teams and the Cluster Manager with daily monitoring of the activities identified.
- Ensure implementation of lean retaining principles in the store.
- Develop the annual marketing plans and BTL activities along with the Area Manager/ Cluster Manager.
- Propose activity for the retail initiatives in stores and marketing support in terms of VM updation, gift with purchase introduction & promotions etc.
- Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings.
- Ensure pay-out of the incentive to the store staff as per individual performance with coordination from the relevant teams.
- Conduct training need analysis in the store and nominate staff to undergo re-training when required.
- Ensure resolution of customer complaints and ensure quick resolution by engaging with the relevant teams.
- Drive a culture of diversity, performance and transparency in the store and ensure the employees in the store are engaged.
- Mentor and develop staff using a supportive and cooperative approach.

JOB REQUIREMENTS

- Customer Centricity
- Any Graduates or Post Graduates
- 3-8 Years of experience in Retail
- Strong Knowledge in Retail Metrics or KPIs
- Excellent Communication Skills
- Target Planning
- Experience in Store Operations

Interested candidates can share their CV to [email protected].

📌 Store Manager (Jharsuguda)
🏢 Shakti Agencies
📍 Jharsuguda