US Insurance Voice Process | Freshers & Experienced
Location: Kakkanad, Kochi, Kerala
Work Mode: Work From Office
Shift: Rotational US Night Shifts
Qualification: Any Undergraduate
About the Role
- We are looking for enthusiastic and customer-focused individuals to join our US Insurance Benefits Support team.
- The role involves handling benefit-related queries, coordinating with healthcare providers, supporting claim-related activities and ensuring timely resolution of customer requests.
- Both freshers and experienced candidates with good communication skills are welcome to apply.
Key Responsibilities
- Handle voice-based customer and provider interactions related to US insurance perks.
- Review claim documentation and identify the appropriate next steps.
- Contact healthcare providers and stakeholders to collect required information.
- Follow up on pending requests and resolve outstanding queries.
- Maintain accurate records and documentation.
- Ensure quality, productivity and service-level standards.
- Identify processing errors and escalate complex issues when required.
Eligibility & Requirements For Freshers:
- Any UG qualification is mandatory.
- Excellent English communication skills (B2 level).
- Positive attitude, learning ability and willingness to work in a voice process.
For Experienced Candidates:
- Experience in US Insurance, Healthcare, or Contact Centre Operations.
- Good understanding of quality and productivity metrics.
- Ability to independently manage customer queries and complex scenarios.
Salary will depend on relevant experience, last drawn salary and supporting documents.
Additional Details
- Joining Bonus of 20K
- Immediate joiners preferred.
- Excellent English communication (B2 level) is mandatory.
- Rotational US night shifts.
- Work from office – Kochi.
Job Types: Full-time, Fresher, Permanent Pay: ₹300,000.00 - ₹600,000.00 per year
Benefits
- Commuter assistance
- Health insurance
- Paid sick time
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you willing to work on Night Shifts ?
Work Location: In person
📌 Sr Associate - US Insurance (Kochi)
🏢 HireVibe Talent Solutions
📍 Kochi
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