Role: Specialist, Instructional Design

Location: Gurgaon

Summary The Specialist, Instructional Design is responsible for effectively designing and developing adult classroom facilitator-led and self-paced materials. This position manages training materials, including new-hire, continuing education, or maintenance needs to support client or internal programs and ensure superior workforce preparation, while working well independently or within a team.

- Develop and maintain training materials for participants and facilitators, containing learning objectives, activities, content based on top call drivers, and performance measurements
- Use programs existing source content, and collaborate with subject-matter experts to maintain accuracy and relevance of materials
- Gain consensus to resolve conflictin viewpoints from multiple stakeholders on training deliverables
- Participate in internal/external status discussions and workshops as needed • Identify and provide improvement recommendations to lesson specifications, including, but not limited to, suggesting alternative delivery methods/approaches




- Interact and lead discussions with multiple key stakeholders to solicit input on the needs of the program and vision for classroom delivery strategies
- Perform analysis, including trending performance gaps and recommending a learning solution
- Collaborate with peers to propose creative learning solutions when developing training materials for different audiences
- Monitor the implementation of current content, organize and consolidate feedback from multiple sources, and update the material accordingly
- Create templates, development schedule, and other supporting documentation for projects while coordinating with other team members
- Lead Trainer the Trainer teach backs (course demo); synthesize, clarify and follow-up on feedback .
- Proficient in content development tools (ex: Adobe Captivate, Articulate 360 and Vyond)
- Basic proficiency in photo and audio editing software (ex: Photoshop, Illustrator, MS Paint, Adobe Audition and Audacity)
- Effective presentation skills, including creative training techniques and adult/accelerated learning techniques

📌 Specialist, Instructional Design (Gurugram)
🏢 Concentrix
📍 Gurugram