Primary Responsibilities

- Monitor enterprise physical security systems, alarms, and operational dashboards to identify potential security incidents in real time.

- Serve as a primary intake point for security incidents received via phone, email, alarms, or system notifications.

- Triage security events using established procedures to determine priority, required response actions, and escalation level.

- Accurately document incidents, actions taken, and outcomes in designated incident management or case tracking systems.

- Maintain awareness of active incidents and provide timely updates during event progression.

- Respond to emergency alerts and safety activations (e.g., panic alerts) and initiate appropriate response coordination.

- Participate in structured shift handovers to ensure continuity of situational awareness and incident ownership.

- Escalate incidents that exceed defined thresholds or fall outside standard procedures to senior operators or leadership.

- Adhere to enterprise security policies, governance standards, and confidentiality requirements.

Preferred candidate profile

- 1 year of experience in security operations, monitoring, dispatch, emergency coordination, or a related operational role.





- Experience working in a Security Operations Center (SOC), Regional SOC (RSOC), or comparable 24/7 operations environment.

- Demonstrated ability to follow established procedures and escalation protocols in timesensitive situations.

- Proficiency of the local language of the country were monitoring center is located and English (written and verbal) is required for SOC operator roles globally to ensure consistent communication.

- Ability to operate concurrently across enterprise security monitoring platforms, video analytics, access control and incident management systems to validate, triage, and document alerts.

- Successful completion of enterprise background screening, and any additional vetting required to access corporate security systems.

- Robust written and verbal communication skills suited to operational documentation and coordination.

- High attention to detail and accuracy when handling securityrelated or safetyimpacting information.

- Proven ability to work effectively in a fastpaced, shiftbased environment.

Interested candidate may apply on [email protected]

📌 Soc Operator (Gurugram)
🏢 VDart Software Services
📍 Gurugram