Key Roles & Responsibilities:

1. Shift Operations Management: Manage daily dark store operations and ensure smooth functioning throughout the assigned shift.
2. Order Fulfilment: Ensure orders are picked, packed, and dispatched within the defined TAT (Turnaround Time).
3. Team Management: Allocate tasks to pickers, packers, loaders, and other store associates while monitoring their productivity.
4. Inventory Management: Monitor stock availability, inventory accuracy, inward stock, put-away, replenishment, and cycle counts.
5. SLA & TAT Management: Ensure orders are processed within defined SLA timelines and minimize order delays.
6. Manpower Planning: Manage shift-wise manpower allocation, attendance, shift rosters, and workforce utilization.
7. Customer Experience: Minimize order cancellations, wrong items, missing items, and customer complaints.
8.



Quality Control: Ensure proper picking, packing, product quality, expiry checks, and adherence to operational SOPs.
9. MIS & Reporting: Prepare daily shift reports covering order volume, productivity, attendance, inventory discrepancies, and operational performance.
10. Coordination: Coordinate with delivery partners, warehouse teams, city operations teams, and other internal stakeholders.
11. Problem Resolution: Handle real-time operational challenges such as manpower shortages, inventory mismatches, system issues, and order backlogs.
12. Safety & Compliance: Ensure adherence to workplace safety, hygiene standards, and company policies.

📌 Shift Incharge (Bengaluru)
🏢 Peoplex360
📍 Bengaluru