Experience: 9–15 Years (Preferred)

Location: PAN India

Work Mode: Hybrid

Employment Type: Full-Time

Role Overview

We are looking for an experienced ServiceNow SOMT Solution Architect with solid expertise in telecom solutions, particularly Sales and Order Management for Telecommunications (SOMT) . The candidate will lead end-to-end architecture and design scalable telecom order management solutions integrated with complex BSS/OSS ecosystems.

Key Responsibilities

- Own end-to-end solution architecture for ServiceNow SOMT implementations.
- Design telecom order capture, decomposition, orchestration and fulfillment workflows.
- Architect telecom product catalogs, commercial offerings, customer orders and service orders.
- Design integrations with CRM, CPQ, billing, provisioning, inventory and other BSS/OSS platforms.
- Define technical architecture, data models, integration patterns and reusable components.
- Align solutions with TM Forum standards and Open APIs.
- Lead technical workshops, solution design discussions and architecture reviews.
- Guide developers, business analysts and integration teams.
- Ensure scalability, performance, security and ServiceNow best practices.




- Support presales, estimations, POCs and implementation roadmaps.

Mandatory Skills
- Strong hands-on ServiceNow architecture and implementation experience.
- Practical ServiceNow SOMT / Telecommunications Service Management implementation experience.
- Strong telecom order management and fulfillment lifecycle knowledge.
- Experience designing telecom BSS/OSS integrations.
- Expertise in REST APIs, IntegrationHub, Flow Designer, scripting and ServiceNow integration architecture.
- Understanding of telecom product and service catalog models.
- Experience in order orchestration, decomposition and exception handling.
- Strong stakeholder management and solution documentation skills.

Preferred Skills
- TM Forum Open APIs: TMF620, TMF622, TMF641 and TMF638.
- ServiceNow CSM, Order Management and Telecommunications Service Management.
- Telecom experience with CSPs, network operators or telecom solution providers.
- CRM, CPQ, billing, service inventory and provisioning platforms.
- ServiceNow CSA, CIS or Certified Technical Architect certifications.

📌 ServiceNow Telecom SOMT Solution Architect (Hyderabad)
🏢 US Based Law Firm
📍 Hyderabad