Position Description: Role: ServiceNow Scrum Master

Experience: 6-12 years

Location: Hyderabad

Owns the day-to-day flow of delivery for a ServiceNow product squad - running Agile ceremonies, protecting the team from noise, and giving the Product Owner and wider stakeholders a clear, honest view of progress. One generic profile applies across all six squads; the delivery pattern doesn't change by product, only the backlog content does.

Roles and Responsibilities:

- Facilitate sprint planning, daily stand-ups, sprint reviews, and retrospectives
- Own and maintain the squad's backlog structure and hygiene in partnership with the Product Owner
- Track and report sprint velocity, burn-down/burn-up, and flow metrics
- Identify, escalate, and help remove delivery blockers and dependencies
- Coordinate cross-squad dependencies with other ServiceNow Scrum Masters and Product Owners
- Coach the squad on Agile/Scrum practice and continuous improvement
- Maintain visibility of risks, issues, and decisions in the squad's agreed reporting format
- Support onboarding of new squad members - Accenture, GCC or permanent - into the squad's ways of working.

Must-Have Skills





- Proven experience as a Scrum Master or Agile delivery lead in an enterprise technology setting
- Working knowledge of Agile/Scrum and Kanban delivery methods
- Comfortable using ServiceNow Agile Development (or equivalent enterprise backlog tooling) to run a live backlog
- Strong stakeholder facilitation, conflict resolution, and meeting management skills
- Ability to communicate clearly and concisely to both technical and non-technical audiences
- Experience reporting delivery status, risks, and metrics to senior stakeholders
- Comfortable working within a blended delivery model spanning multiple resourcing partners
- Certified Scrum Master (CSM, PSM I or equivalent), or willing to obtain within probation

Good-to-Have Skills

- Scrum Master experience specifically on a ServiceNow delivery programme
- SAFe or other scaled-Agile certification
- Experience running more than one squad concurrently as a shared or part-time resource

Locations ServiceNow Scrum Master

Category: Project Management

Main location: India, Andhra Pradesh, Hyderabad

Position ID: J0926-2582

Employment Type: Full Time

📌 ServiceNow Scrum Master (India)
🏢 Cgi Group
📍 India