Job Locations - Pune / Noida / Chennai / Hyderabad / Bangalore

Key Responsibilities:

- Design, develop and configure ServiceNow ITSM, CSM/HRSD and ITOM modules.

- Build workflows, business rules, UI policies, client scripts and Service Catalog items.

- Implement ITOM capabilities including Discovery, Service Mapping, Event Management and CMDB.

- Configure CSM case management and customer portals.

- Implement HRSD case management, Employee Center, lifecycle events and employee journeys.

- Develop integrations using REST/SOAP APIs, MID Server and IntegrationHub.

- Troubleshoot issues and perform root cause analysis (RCA).

- Contribute to solution architecture, effort estimation and technical documentation.

- Work directly with customers to gather requirements and deliver solutions.

- Mentor junior team members.

Required Skills:

- ServiceNow ITSM, CSM/HRSD and ITOM





- JavaScript and Glide API

- Flow Designer and IntegrationHub

- REST/SOAP integrations and MID Server

- CMDB, Discovery and Service Mapping

- Service Portal / Employee Center

- Performance Analytics (positive to have)

Preferred Candidate Profile:

- 6 to 8 years of total experience, with at least 5 years in ServiceNow.

- At least one end-to-end ServiceNow implementation.

- Certifications: CSA, CAD, CIS-ITSM, CIS-CSM / CIS-HRSD, CIS-Discovery / Service Mapping / ITOM.

- Excellent communication and customer-facing consulting skills.

- B.E./B.Tech in Computer Science, IT or a related field.

- Open to Pune, Noida, Chennai, Hyderabad or Bangalore (Fujitsu supports relocation).

📌 Servicenow Developer (Bengaluru)
🏢 VyntraPro Innovations
📍 Bengaluru