Job highlights

- Own the technical architecture and solution design for ServiceNow implementations and upgrades. . Design solutions across ITSM,ITOM,HRSD,CSM as required. . Lead requirement workshops with clients and convert business needs into platform designs.

- Experience: 5-12 years.

Notice Period: Immediate joiners only.

- Required Skills

- Good to Have

Job Summary

We are looking for a ServiceNow Architect to lead the design and delivery of enterprise ServiceNow implementations, ensuring scalable, best-practice solutions across modules.

Job Details

- Experience: 5-12 years

- Notice Period: Immediate joiners only

- Locations: Hyderabad, Indore, Noida, Delhi, Mumbai, Remote

- Employment Type: Full-time, permanent

- Work Mode: Work from office

- Education: B.E./B.Tech/MCA or equivalent in Computer Science, IT or a related field

Key Responsibilities

- Own the technical architecture and solution design for ServiceNow implementations and upgrades.

- Design solutions across ITSM, ITOM, HRSD, CSM as required.

- Lead requirement workshops with clients and convert business needs into platform designs.

- Define coding standards, governance, instance strategy and best practices.

- Design integrations using REST/SOAP APIs, IntegrationHub, MID Server and third-party tools.





- Oversee CMDB design, Discovery and Service Mapping.

- Guide and review the work of developers; support estimation and pre-sales activities.

- Plan platform upgrades, performance tuning and instance health checks.

Required Skills

- 5+ years of ServiceNow experience, with at least 2 years as a technical or solution architect.

- Deep knowledge of ITSM and at least one other module (ITOM, HRSD, CSM).

- Robust scripting skills: JavaScript, Glide API, Business Rules, Client Scripts, Script Includes, UI Policies.

- Hands-on with Flow Designer, IntegrationHub, Service Portal and Workspace.

- Strong understanding of CMDB and Common Service Data Model (CSDM).

- Excellent client-facing and communication skills.

Good to Have

- ServiceNow CTA, CIS (ITSM/ITOM/HRSD/CSM) and CSA certifications.

- Experience with Now Assist / Generative AI features and App Engine.

- Exposure to ITIL v4 processes and agile delivery.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 ServiceNow Architect (Hyderabad)
🏢 Techdome Solutions
📍 Hyderabad