Key Responsibilities

Collaborate with business stakeholders to understand and document requirements for ServiceNow implementations and enhancements

Translate business needs into functional specifications and user stories

Work closely with ServiceNow developers and architects to ensure requirements are correctly implemented

Configure ServiceNow modules such as ITSM, SPM, etc. (as applicable). Exp with SPM module is a big plus.

Facilitate workshops, stakeholder meetings, and requirement-gathering sessions

Support UAT (User Acceptance Testing), including test case preparation and defect tracking

Ensure proper documentation of processes, workflows, and system configurations

Requirements

Required Skills & Experience

6–12 years of experience as a Business Analyst, in ServiceNow projects





Strong understanding of ServiceNow platform and modules

Experience in requirement gathering, BRD/FRD creation, and process mapping

Knowledge of Agile and/or Scrum methodologies

Robust analytical and problem-solving skills

Excellent communication and stakeholder management skills

Preferred Skills

ServiceNow certifications (e.g., CSA – Certified System Administrator, CAD, CIS)

Hands-on experience with ServiceNow workflows, forms, and basic configurations

Javascript experience will be an advantage

Education

Bachelor’s degree in computer science, Information Technology, or related field

📌 ServiceNow Business Analyst (SPM) (Bengaluru)
🏢 BCE Global Tech
📍 Bengaluru