Position Description: ServiceNow Business Analyst Location: Hyderabad, India

Experience: 6-10 Years

Employment Type: Full-time

Role Overview Translates business need into ServiceNow requirements and owns the backlog's definition of "why". One generic profile and skillset covers all six squads - where a squad needs extra domain literacy (ITOM's CMDB/CSDM, SAM's licensing), that's a desirable add-on to this same JD, not a separate named specialist role.

Key Responsibilities:

- Lead requirements elicitation and process mapping with business stakeholders
- Author clear, testable acceptance criteria for backlog items
- Run stakeholder workshops and requirements walkthroughs
- Support UAT planning and sign-off coordination
- Maintain traceability between business requirement, build and test evidence
- Define use cases with a named business owner, success measures and acceptance criteria
- Support benefits tracking and baseline measurement for delivered changes
- Act as the day-to-day link between the squad and its business stakeholders

Must-Have Skills

- 6-10 years of experience as a Business Analyst / Functional Analyst




- Candidate should have exp in ServiceNow implementation of any of the module
- Solid ServiceNow experience
- Requirements gathering and business analysis
- Business analysis certification or equivalent demonstrable experience
- Process mapping skills (BPMN or similar)
- Strong stakeholder workshop facilitation
- Ability to write clear, testable acceptance criteria
- Comfortable working in an Agile/Scrum delivery environment
- Good written communication - this role produces requirements other people build against

Good-to-Have Skills

- ServiceNow requirements experience specifically
- Working CMDB/CSDM literacy - useful for ITOM squad placement
- Software licensing and contract literacy - useful for SAM squad placement
- Experience defining AI or automation use cases with clear business owner, success measures, and acceptance criteria

Locations: ServiceNow Business Analyst

Category: Business Analysis (functional and technical)

Main location: India, Andhra Pradesh, Hyderabad

Position ID: J0926-2584

Employment Type: Full Time

📌 ServiceNow Business Analyst (India)
🏢 Cgi Group
📍 India