Role & responsibilities

Main purpose of job:

The service specialist is a senior-level associate forming part of the team responsible for transportation operations. The objective of the service specialist is to identify, mitigate, and record actions as they relate to risks associated with on-time pickup and on-time delivery. Within the team, the specialist will perform a variety of roles including tasks like shipping facility tracking, provider tracking, in-transit tracking, load recovery initiation, unload resolution, determining reassignment versus rescheduling, and providing value-stream level visibility to load status, among other transportation cost-and-service-based optimization activities for Nestle.

Key Responsibilities:

Ensure all outbound deliveries planned for executed in-time considering defined cut off time agreed with CoC & relevant guidelines for Vehicle Fill Rate with required Service Level Adherance. Single Point of Contact to External Carriers

On Time Pickup Management [R]:

- Ensure perfect tendering of loads
- Liase with Carrier on indent acceptance tendered through carrier portal (Transporeon)
- Ensure timely placement of vehicle as per tender
- Monitor & Assist dock scheduling to ensure proper utilization of warehouse resources at units
- Coordinate with Warehouse team to honour the appointments taken through carrier portal
- Assure first time right vehicle placement in line with standard norms (dimension and vehicle quality)
- Constant contact with carrier in case of non placement and/or rejection of indent due to documentation issues
- Obtain recoverage of the indent through alternate/ backup carriers
- Mitigate ontime pickup risk by liasioning with stakeholders and carriers
- Escalate Transport Supervisor in case of constant failures of vehicle placement and ensure resolution




- In case of rejection/ non placement/ or any kind of placement failure, identify backup vendor and reassign the indent (recoverage)

Load Completion [R]:

- Resolution of delivery related issues (like Stock Issue/ Purchase Order Issue/ Appointment Related) with distributor in coordination with customer solution analyst (CSA) & Scheduling Specialist
- Address return & refusal related issues
- Advise the transport supervisor for approvals in case of returns & refusals
- Coordinate with Warehouse Teams to plan returns & Refusals
- Assist Carrier to resolve Proof of Deliivery related issues by coordinating with Distributors & Sales
- Prior intimation to Distributor in case of any delayed delivery and ensure resolution
- Resolution of unloading related issues with customer and Nestle Distribution center, if any

In-Transit Tracking [R]:

- In-transit tracking of vehicles, specially the hot loads identified through the Operational Visibility Tool (OVT) & In-transit Visibility Tool (IVT)
- Coordinate with service provider and/or driver for all shipments delayed in transit
- Ensure accurate tracking data of vehicles in-transit
- Update the revised ETA to relevant stakeholders in case of transit delays
- Ensure re-appointments for vehicles delayed in-transit, if necessary
- Any accident etc. need to reported to respective team members and insurance survey (if applicable)
- Arrange transshipment approval post relevant feedback in case of accident/vehicle breakdown
- Coordinate with Factory MRP, Supplier and Vendor to form Inbound-Outbound linkages and accelerate Backhauling.
- Explore newer avenues post external feedback

Key Experience:

- Relevant experience in physical logistics
- College/University degree required
- Proficient in Excel, PowerPoint and Outlook.
- Proficient in SAP and Transport Management System
- Proficiency in Communication and Regional Language

Preferred candidate profile

ANY

📌 Service Specialist- 3 P (11 Months Contract) (Gurugram)
🏢 Nestlé
📍 Gurugram