Education Qualification :

Any Graduate (Engineering / Science)

Role: Service Reliability Engineer - Digital Workplace | Experience: 8–12 years | Orientation: Reliability and Engineering

Mission: Engineer reliable, productive and user-centred digital workplace services by preventing disruption and automating recovery.

Purpose: Own end-user service reliability and experience outcomes rather than only resolving incidents.

Domain focus: Operate and improve M365, ManageEngine, Systrack, SIAM tools, SNOW and build tools (MDT), with emphasis on workplace availability, endpoint health, user experience, monitoring and service consistency.

Key responsibilities:



Define and monitor workplace service health indicators; maintain effective monitoring and alerting; identify recurring user and endpoint issues; lead root-cause analysis; improve service design and operational procedures; apply AI and automation to diagnosis and remediation; support incident, change and problem management through ITSM.

Core skills: M365, ManageEngine, Systrack, SIAM tools, SNOW, Build tools (MDT) (Level 4); Monitoring Tools (Level 4); AI/Automation (Level 3); ITSM (Level 2).

Behavioural skills: Design Thinking (Level 2); System Thinking (Level 2); Problem Solving (Level 2).

Success measures: Improved workplace availability and user experience; reduced MTTR and repeat incidents; better monitoring coverage; fewer manual interventions; consistent ITSM outcomes.

Baseline profile: Relevant digital workplace and endpoint operations experience with working knowledge of reliability engineering, monitoring and automation.

Location

IND-KA-Bengaluru-Ecospace1B-ML

Created On

30-Oct-2026

📌 Service Reliability Engineer - Digital Workplace (Bengaluru)
🏢 Microland
📍 Bengaluru