We are hiring Service Manager- AMC - Cold Chain / Cold Storage For a Japanese MNC

Location: Mumbai

Experience Required: 10+ Years

CTC Offered: Upto 26 LPA

Products: Cold Storages / Cold Rooms / Chillers

Employment Type: Full time

Department: Service / Project Management

Role Definition

Manager, Project Management, Installation, and Service for the Cold Chain division.

Key Responsibilities

- Planning, monitoring, and execution of I&C; jobs of the Cold Chain function, ensuring cost, quality and timelines. Active coordination with customers, Sales, Design and Commercial teams for the same.
- Ensuring pre-inspection of material delivered at site as per BOQ before starting of project.
- Ensuring site measurements (JMS) as per actual work and closing the loop with the customer for timely invoicing.
- Ensuring installation work at sites will be carried out with utmost safety, i.e. PPE kit, necessary work permits, etc.
- Preparing project handover documentation with all necessary technical details, TCs, brochures, etc.




- Ensuring timely and quality services to customers with timely PMs and complaint resolution as per TAT.
- Spares Parts Management.
- Expansion of Service Network as per the Service requirement and handling the Service partners.
- Monitoring the service partners for SLA adherence (Cost / Quality / Response / MSL).
- Monitor and resolve customer pending issues by tracking repair jobs on a daily basis.
- Coordination with Commercial team, Design team and customers for timely collection of POs, ensuring timely and correct invoicing and finally tracking/collection of dues for project-related jobs.

Key Performance Indicators

- Installation & Service Business Revenue, Growth & Profitability.
- Profitability.
- Project & Service Management Cost, Quality and Timeliness.
- Customer Satisfaction.

For Further Assistance Call/ WhatsApp Pankhuri: (phone hidden) Or Write us on [email protected]

📌 Service Manager- AMC - Cold Chain / Cold Storage For a Japanese MNC (Mumbai)
🏢 GIST Management Solutions
📍 Mumbai