We are looking for a skilled Service Manager with 5-8 years of experience to lead our service operations team in Kalyan, Bhiwandi. The ideal candidate will have a strong background in mechanical or industrial engineering and excellent leadership skills.

Roles and Responsibility

- Plan, organize, and control field service activities, including installation, commissioning, warranty, and AMC services.

- Ensure timely response to breakdown calls and service complaints, monitor service schedules, manpower allocation, and site readiness.

- Standardize service procedures, checklists, and work instructions, and lead, mentor, and manage the service team.

- Establish service standards, SOPs, and best practices, and provide advanced technical guidance to customers.

- Manage warranty service calls and claim evaluations, and coordinate with projects, design, and quality teams.

- Develop and promote Annual Maintenance Contracts (AMC) and track compliance, renewals, and profitability.

- Define critical spare parts lists for various equipment and ensure proper documentation of service visit reports, commissioning reports, and CAPA reports.

- Prepare monthly MIS reports covering service calls, response time, customer complaints, AMC avenue and cost, and key performance indicators (KPIs),



including service response time and closure rate, customer satisfaction score, AMC revenue and renewal percentage, first-time-right commissioning rate, and repeat failure reduction.

- Maintain a cool and calm personality under pressure and possess good interpersonal skills to effectively handle both team and customers.

Job Requirements

- Strong knowledge of mechanical or industrial engineering principles and practices.

- Excellent problem-solving and root cause analysis capabilities.

- Leadership and people management skills with the ability to motivate and develop team members.

- Customer-centric mindset with a focus on delivering exceptional customer service.

- Ability to plan, coordinate, and report on service operations and performance metrics.

- Valuable leadership and communication skills, with the ability to build long-term relationships with customers and stakeholders.

- Preferably from the process industry, chemicals, pharmaceutical equipment manufacturers, or project consultants (mechanical equipment/process industry).

- E - Education: UG Any Graduate - Any Specialization / PG Any Postgraduate - Any Specialization

📌 Service Manager (Bhiwandi)
🏢 Cosben Engineering
📍 Bhiwandi