Service Desk Engineer / Immediate Joiner (Mumbai Suburban)

Service Desk Engineer / Immediate Joiner (Mumbai Suburban)

04 Nov
|
Progressive Techserve
|
Mumbai Suburban

04 Nov

Progressive Techserve

Mumbai Suburban

Service Desk Engineer JD:-

- Handle Emails and User queries related to IT issues.

- Register, Categorize, Prioritize and assign incident and service requests in the ITSM/Ticketing tool.

- Ensure all the tickets are update with accurate detail, Action taken , current status and Closure Remarks.

- Escalate unsolved incident to the appropiate support team as per the escalation matrix.

- Track ticket ageing and ensure compliance with Service level Agreeement (SLA).

- Keep user informed about ticket progree, Delay and expected resolution timeline.

- Maintain daily reports for open, pending, closed and escalated tickets.

- Support incident management, Service request management and follow up activities.

📌 Service Desk Engineer / Immediate Joiner (Mumbai Suburban)
🏢 Progressive Techserve
📍 Mumbai Suburban

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