Service Coordinator (Female)

Company: Print World Corporation (27AKMPD8308G1Z4)

Location: Indrayani Nagar Road, J Block, Bhosari MIDC

Position: Service Coordinator (1Position)

Department: Service & Customer Support

Location: Bhosari MIDC, Pune

Employment Type: Full-Time

1. Job Purpose

We are looking for an experienced and responsible Service Coordinator to coordinate customer service complaints, engineer visits, service schedules, and daily communication between customers, service engineers, and management.
1. Key Responsibilities

Receive and record customer service complaints and requirements. Coordinate engineer visits based on customer priority and engineer availability.

Share customer complaints and visit requirements with the concerned service engineer.

Maintain daily service visit schedules and follow up on pending complaints.

Coordinate with customers regarding engineer arrival time and visit status.

Record engineer check-in and check-out time for every customer visit.

Ensure engineers collect necessary information, photos/videos and printer running videos wherever required.

Ensure service reports are submitted after every visit.

Maintain records of service calls, pending complaints, spare-parts requirements and completed jobs.





Coordinate with the service and spare-parts team for timely resolution.

Follow up with customers until the complaint is closed.

Prepare daily/weekly service status reports for management.

Escalate urgent or unresolved customer complaints to management.

Coordinate with the sales team when a service visit identifies a new sales opportunity.

1. Required Skills

Valuable communication and customer-handling skills. Good knowledge of MS Excel, Word and email.

Ability to coordinate multiple engineers and customer visits.

Strong follow-up and problem-solving skills.

Good documentation and reporting skills.

Ability to work under pressure and handle urgent customer requirements.

Experience in industrial machinery/service coordination will be preferred.

1. Experience

Preferred: 2–5 years in Service Coordination, Customer Support, Technical Coordination, or a similar role.
1. Key Performance Indicators (KPI)

Response time to customer complaints. Timely allocation of engineers.

Number of pending/open complaints.

Complaint closure time.

Proper service report submission.

Customer follow-up and satisfaction.

Accurate daily service records

📌 Service Coordinator (Pune)
🏢 Print World
📍 Pune