Daily Customer Handling Responsibilities

- Welcome customers visiting the service centre.

- Understand and record customer complaints.

- Ask customers about vehicle performance and issues.

- Explain regular service schedules and maintenance requirements.

- Explain service packages, labour charges and spare parts costs.

- Provide estimated service completion time.

- Obtain customer approval before additional repairs.

- Update customers about service progress.

- Handle customer complaints and queries politely.

- Ensure customer satisfaction during vehicle delivery.

1. Vehicle Receiving &
- Job Card Preparation

- Receive vehicles from customers.

- Inspect the vehicle condition along with the customer.

- Record existing scratches, damages and accessories.

- Note odometer reading and fuel level.

- Record customer complaints accurately.

- Prepare service job cards in the DMS/software.

- Explain the required service work to technicians.

- Obtain customer signature and approval.

- Attach necessary documents to the job card.

1. Service &
- Repair Coordination

- Allocate job cards to appropriate technicians.

- Coordinate with the workshop supervisor.

- Monitor ongoing vehicle service and repair work.

- Check job progress and estimated completion time.

- Inform customers about additional repairs.

- Get customer approval for additional work.

- Coordinate with the spare parts department.

- Ensure proper quality checks before delivery.





- Avoid unnecessary delays in vehicle servicing.

1. Spare Parts &
- Labour Monitoring

- Verify spare parts requirements.

- Check spare parts availability.

- Coordinate with the parts department.

- Verify labour charges and spare parts billing.

- Ensure correct service package application.

- Monitor additional repair charges.

- Check warranty-related parts and labour claims.

1. Customer Follow-Up &
- Relationship Management

- Call customers regarding service appointments.

- Remind customers about periodic maintenance.

- Follow up with customers after vehicle delivery.

- Collect customer feedback.

- Handle customer complaints.

- Inform customers about free service and paid service schedules.

- Encourage customers to return for their next service.

- Maintain valuable customer relationships.

1. Vehicle Delivery Responsibilities

- Verify completion of all job card operations.

- Coordinate final quality inspection.

- Check washing and cleaning completion.

- Verify final invoice details.

- Explain completed work to customers.

- Explain replaced spare parts and repair charges.

- Collect payment and hand over the invoice.

- Deliver the vehicle on the promised time.

- Obtain customer delivery acknowledgement.

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits

- Flexible schedule

- Paid time off

- Provident Fund

Work Location: In person

📌 Service Advisor (Koni)
🏢 Yuva Motors
📍 Koni