Key Responsibilities

- Take ownership of service operations for Yuma’s battery swapping stations, charging systems, and associated infrastructure across locations in North India.
- Lead and manage technicians and field service teams to ensure timely and effective resolution of equipment issues.
- Plan and monitor preventive and corrective maintenance activities to ensure high equipment availability and uptime.
- Diagnose and resolve electrical, electronic, mechanical, charging, communication, and system-level issues affecting station performance.
- Monitor breakdowns and service requests and ensure timely resolution as per defined SLAs and TATs.
- Identify recurring and critical equipment failures, conduct Root Cause Analysis (RCA), and implement corrective actions to prevent repeat issues.
- Work closely with Engineering, Operations, Product, Quality, and other teams to resolve technical issues and improve equipment performance.
- Review service and equipment data to identify failure trends, recurring issues, and areas for improvement.
- Drive initiatives to reduce equipment downtime, repair time, repeat failures, and maintenance-related costs.
- Ensure proper installation, servicing, troubleshooting, and maintenance of charging and battery-swapping infrastructure.




- Develop and maintain service procedures, Standard Operating Procedures (SOPs), troubleshooting guides, and preventive maintenance schedules.
- Ensure availability and effective use of critical spare parts, tools, and resources required for field service operations.
- Track key service metrics such as equipment uptime, Mean Time to Repair, Mean Time between Failures, SLA adherence, breakdown frequency, first-time resolution, and repeat failure rate.
- Lead, train, coach, and develop technicians and field service teams to improve technical capability, productivity, and service quality.
- Ensure technicians follow required safety practices, service procedures, and company standards while carrying out field activities.
- Take ownership of critical field issues and provide timely technical direction and support to service teams for faster resolution

Pay: ₹600,000.00 - ₹800,000.00 per year

Application Question(s)

- Do You have B.E/B.Tech Degree?
- Do you have experience in Service &Operations;?
- Please mention your current location?
- Please mention your current salary?
- Please menion your expected salary?
- Please mention your notice period?

Work Location: In person

📌 Service And Operations - EV /Battery swapping (Delhi)
🏢 greenclover
📍 Delhi