Key Responsibilities

- Greet customers professionally and understand their vehicle service requirements.

- Conduct preliminary vehicle inspections and accurately record customer concerns.

- Prepare job cards with complete and accurate service details.

- Explain recommended repairs, service packages, estimated costs, and delivery timelines to customers.

- Coordinate with workshop technicians to ensure timely diagnosis and repair of vehicles.

- Monitor work progress and keep customers informed about the status of their vehicles.

- Obtain customer approval before carrying out additional repairs or replacement of parts.

- Process warranty-related jobs in accordance with manufacturer guidelines and company policies.

- Prepare, verify, and submit warranty claims with complete and accurate documentation within the prescribed timelines.

- Coordinate with the Service Team to ensure smooth processing and settlement of warranty claims.

- Ensure all warranty repairs comply with manufacturer standards and documentation requirements.





- Verify that all repairs and services have been completed as per company quality standards before vehicle delivery.

- Prepare final invoices and explain the work carried out to customers during vehicle delivery.

- Handle customer complaints and resolve service-related issues promptly and professionally.

- Promote value-added services, accessories, extended warranties, and maintenance packages.

- Maintain accurate customer records, service history, warranty records, and job documentation.

- Ensure high customer satisfaction and achieve Customer Satisfaction Index (CSI) targets.

- Coordinate with the Workshop and Customer Relations teams for smooth service operations.

- Follow company policies, standard operating procedures (SOPs), and safety guidelines.

- Perform any other duties assigned by the Reporting Manager.

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Service Advisor (Kalamassery)
🏢 Avan Motors
📍 Kalamassery