1. Operations &

- Workflow Management

- Job Scheduling &
- Allocation:

Design daily bay schedules and allocate maintenance, diagnostic, and repair tasks to technicians based on their specific skill levels and current workloads.

- Throughput Optimization: Monitor real-time work progress to ensure tasks are completed within estimated timelines, maximizing workshop capacity and minimizing equipment or vehicle downtime.

- Parts &

- Supply Coordination:

Collaborate closely with the inventory and parts team to guarantee that necessary spares, specialized tools, and consumables are ordered and available before work begins.

2. Team Leadership &

- Personnel Management

- Supervision &
- Recruitment:

Lead, mentor, and manage a team of mechanics, machinists, and support staff. This includes participating in hiring, organizing shift rosters, and tracking attendance.

- Performance Evaluations: Conduct regular performance reviews, offer technical guidance on complex fixes, and foster a productive, high-morale work setting.

3.

Quality

Control &





- Customer Relations

- Quality Assurance (QA): Implement strict final inspections and quality management checkmarks to ensure all repairs are done "right first time" and comply with corporate standards.

- Customer Escalation Handling: Interact with customers to explain complex mechanical issues, provide accurate cost estimates, and resolve service complaints with empathy and professionalism.

4. Financial &

- Budgetary Control

- Revenue &
- Cost Management:

Drive the workshop to meet established monthly service revenue targets while tracking and minimizing overhead costs.

- Quoting &

- Invoicing:

Review job costing, approve customer estimates, and manage claims processing with customers

- Asset &

- Capital Planning:

Manage budgets for purchasing new machinery, upgrading diagnostic tools, and scheduling preventative maintenance for shop equipment

📌 Senior Service Advisor ( Two Wheeler) (Chennai)
🏢 Autozang Automotive Solutions
📍 Chennai