Senior Manager - Training

Role Summary

This is a senior strategic people-leadership role for an experienced Learning & Development qualified who can lead the training agenda for a premium retail brand cluster in Mumbai. The role will manage a team of Brand Trainers, influence senior business stakeholders and convert business priorities into scalable capability programs and measurable store outcomes.

This role is not suitable for junior, entry-level or execution-only training profiles. Candidates must demonstrate substantial experience leading trainers or multi-location learning programs, strong business partnership skills and the ability to handle strategic work independently.

Mandatory Retail Store Experience

This role requires substantial, direct and hands-on experience in organised retail stores and store-based retail operations. Candidates must have worked in retail store environments and should understand frontline teams, Store Managers, customer experience, sales productivity and multi-store execution.

Experience limited to corporate training, classroom delivery, B2B training, manufacturing, generalist HR or non-store environments will not meet this requirement. Premium, luxury, fashion, lifestyle, specialty, department-store or other customer-facing retail experience is preferred.

Key Responsibilities

- Create and manage annual and quarterly training calendars across brands, cities, stores and employee levels.
- Translate business priorities into focused learning interventions for Store Managers, Assistant Store Managers, frontline teams and emerging leaders.
- Lead,



coach and manage Brand Trainers; allocate resources based on business priorities, store requirements, geography and urgency.
- Monitor trainer productivity through training days, store visits, coaching interventions, reporting quality and learning impact.
- Personally facilitate key programs and support delivery of onboarding, product knowledge, selling skills, grooming, customer experience, visual merchandising and brand storytelling programs.
- Drive capability-building initiatives linked to conversion, ATV, UPT, clienteling, customer handling and brand standards.
- Ensure structured induction and store-readiness for new joiners, including new store opening training readiness.
- Partner with Business Heads, Retail Operations, Area Managers, Store Managers, HR and cross-functional teams to identify priorities and close performance gaps.
- Review and improve training content, assessments, reports, dashboards and blended learning journeys.
- Drive adoption of LMS, digital learning modules, quizzes, assessments and self-learning tools.
- Track training completion, attendance, assessment scores, feedback, trainer productivity and store-level impact.
- Link training interventions to conversion, ATV, UPT, sales productivity, mystery audit scores,



customer complaints and customer experience outcomes.
- Present structured training updates to L&D; leadership, HR and business stakeholders, and recommend focused interventions for low-performing stores or teams.

Senior Candidate Profile

- 8-12 years of experience in Learning & Development, Training, Retail Capability Building or Sales Training, with substantial experience specifically in organised retail stores.
- Proven experience managing trainers, field training teams or multi-location retail learning execution.
- Direct experience partnering with retail operations, Store Managers, Area Managers and frontline store teams.
- Experience working with senior business, HR and retail stakeholders and owning strategic capability agendas.
- Solid experience in premium, luxury, fashion, lifestyle, specialty, department-store or other customer-facing retail environments.
- Excellent communication, facilitation and presentation skills, with the ability to influence frontline teams and senior stakeholders.
- Strong stakeholder management and analytical skills; comfortable working with training dashboards, performance data, LMS reports and store-level insights.
- Strategic mindset with the ability to convert business priorities into scalable learning programs and measurable outcomes.
- Junior profiles, non-retail profiles and candidates with only classroom-delivery or coordination experience are not suitable for this role.

Location: Mumbai

Employment Type: Full-time, Permanent

Salary: 15-18 LPA

📌 Senior Manager - Training (Mumbai)
🏢 Karyarth Consultancy
📍 Mumbai