Enterprise Communications & MarTech Experiences (ECMX), Global Business Enablement (GBE) team is responsible for embedding and enhancing risk and control excellence across ECMX. This team centralizes management, guidance, and governance of ECMX's key operational risk and compliance activities, including the Risk and Control Self-Assessment (RCSA), Project Guardian, audit and exam management, and issues management.

The Senior Manager, Risk Management position will be part of ECMX GBE team. As part of GBE, this role is designed to ensure that risk management is not an afterthought but a core part of how ECMX builds, delivers, and governs servicing communications globally. This position will play a pivotal role in shaping and strengthening the first line of defense within ECMX.





It will act as a critical connector between ECMX’s business strategy and its risk management obligations. The successful candidate will not only ensure compliance and audit readiness but will also embed a culture of proactive risk ownership and help deliver business outcomes by improving processes and simplifying areas with heavy risk and governance burden.

This position will report into the Director, Risk Management GBE, and will lead a team of 2-3 Analysts/Senior Analysts and serve as the primary liaison with Control Management, Compliance, and ECMX's product and operations leaders to ensure risks are effectively identified, assessed, mitigated, and governed.

📌 Senior Manager Risk Management (Gurugram)
🏢 American Express
📍 Gurugram