Role & responsibilities

Key Responsibilities

- Hardware Management: Installation, configuration, maintenance, and troubleshooting of desktops, laptops, printers, scanners, servers, and other IT peripherals.

- Operating Systems: Installation, configuration, upgrading, patching, and troubleshooting of Windows and other operating systems.

- Networking: Basic network administration, LAN/WAN, Wi-Fi, TCP/IP, DNS, DHCP, routers, switches, VPN, and network connectivity troubleshooting.

- Backup and Recovery: Perform regular data backups, monitor backup jobs, manage data recovery procedures, and support disaster recovery activities.

- Software Management: Installation, configuration, licensing, updates, and troubleshooting of business applications and software.

- IT Support and Troubleshooting: Provide L1/L2 technical support for hardware, software, operating system, printer, email, and network-related issues.

- User and Access Management: Create and manage user accounts, passwords, permissions, and access rights in accordance with IT policies.

- Server and Infrastructure Support: Assist with server administration, shared folders, file servers, storage, and system monitoring.

- Security and Antivirus: Manage antivirus software, security updates, endpoint protection, and compliance with IT security policies.

- Asset Management: Maintain IT asset inventory, hardware records, software licenses, and equipment allocation.

- Email and Collaboration Tools: Support email systems, Microsoft 365,



Outlook, and other business communication tools.

- Documentation: Maintain IT documentation, troubleshooting records, incident logs, and standard operating procedures (SOPs).

- Preventive Maintenance: Perform routine system checks, software updates, hardware maintenance, and performance monitoring.

- Vendor Coordination: Coordinate with IT vendors and service providers for hardware repairs, software issues, and network-related support.

- Security Operations &
- Monitoring

- Endpoint &

- Network Security

- Identity &

- Access Management

- Incident Response &

- Threat Management

- Security Compliance &

- Governance

- Cloud &

- Microsoft Security

- Backup, Recovery &

- Business Continuity,Security Awareness

- Vendor &

- Technology Management

Preferred candidate profile

- Bachelors degree in Information Technology, Computer Science, or a related field.

- 8-10 years of experience

- Experience in IT Support, Desktop Support, System Administration, or IT Infrastructure.

- Valuable knowledge of computer hardware, operating systems, and networking fundamentals.

- Understanding of backup and recovery procedures and data protection.

- Knowledge of Windows OS, Microsoft Office, printers, and common business applications.

- Familiarity with LAN/WAN, TCP/IP, DNS, DHCP, VPN, and network troubleshooting.

- Strong analytical, problem-solving, communication, and customer service skills.

📌 Senior IT Support & Cybersecurity Specialist (Bengaluru)
🏢 Finonyx
📍 Bengaluru