Technical & Skilled Skills

- Administration and troubleshooting across Exchange Online, Teams, SharePoint Online, OneDrive for Business, and Outlook.
- Microsoft Entra ID (Azure AD), Active Directory, MFA, Conditional Access, SSO, and RBAC.
- Microsoft Intune (MDM/MAM), Windows Autopilot, compliance policies, configuration profiles, and device lifecycle management.
- Microsoft Defender, endpoint security, device compliance, vulnerability remediation, and security best practices.
- Windows 10/11, macOS, iOS/Android support, VPN, DNS, DHCP, TCP/IP, and wireless connectivity.
- ServiceDesk Plus, full incident/change management lifecycles, and SLA-driven operations.

Professional & Soft Skills




- Exceptional analytical and troubleshooting capabilities with a proactive, solution-oriented mindset.
- Strong customer service acumen, effective teamwork, and autonomous execution.
- Skilled in knowledge sharing, thorough technical documentation, and guiding Level 1 support engineers.
- Proven ability to manage multiple competing priorities and consistently meet strict deadlines.

Added Advantages
- PowerShell scripting, automation, and Microsoft Graph API knowledge.
- Certifications: Microsoft certified (e.g., MS-102, MD-102, AZ-900, SC-900).

📌 Senior Helpdesk Associate (Hyderabad)
🏢 The Hackett Group
📍 Hyderabad