Key Responsibilities

- Customer KYC & Verification
- Verify customer KYC documents and ensure all mandatory information is complete and valid.
- Verify and validate GST, PAN, and other applicable customer details.
- Ensure customer information is consistent across the submitted documents and company records.
- Identify missing, incorrect, expired or inconsistent KYC information and coordinate for correction.
- Ensure proper customer registration and master-data creation in Microsoft Dynamics NAV.
- Perform customer registration in NAV accurately and within the defined turnaround time.
- Order & Commercial Commitment Verification
- Register sales/orders in NAV based on the products, quantities, pricing, terms and commitments offered to the customer.
- Verify that the customer order is aligned with the approved commercial offering.
- Ensure the customer order and agreement/contract with client are consistent and in sync.
- Cross-check key commercial terms, including:

o Products/services offered o Quantity/volume o Price and discount o Payment terms o Delivery commitments o Contract/agreement terms o Other specific commercial commitments

- Highlight any mismatch or discrepancy between the order, agreement/contract and approved commercial terms before processing the order.
- Ensure that no commercial discrepancy is overlooked during order registration.
- Exception & Approval Management
- Identify cases where the customer order or commercial terms are out of sync with the approved agreement/contract or standard commercial terms.
- Ensure that exceptions are clearly documented with the reason and informed to approval authority.




- Prevent unauthorized deviations from approved products, quantities, delivery commitments or other commercial conditions.
- Document Management & Record Keeping
- Maintain a complete and organized customer-wise KYC record in OneDrive.
- Maintain customer-wise copies of all relevant contracts, agreements, amendments and related documents in OneDrive.
- Maintain a proper record of exception approvals against the relevant customer/order.
- Ensure documents are stored using a standardized naming and folder structure for easy retrieval and audit purposes.
- Ensure that records are complete, accurate, up to date and readily available for internal or external audits.
- Compliance & Control
- Act as a control point between Sales, Finance and other relevant functions to ensure that customer orders reflect approved commercial commitments.
- Escalate discrepancies or unclear commercial commitments to the appropriate approval authority before order processing.
- Maintain a transparent audit trail from customer KYC → customer registration → agreement/contract → approved commercial terms → customer order → exception approval, where applicable.
- Support periodic internal audits and reconciliation of customer and order documentation.

Key Deliverables / KPIs

- Accuracy and completeness of customer KYC records.
- Timely and accurate customer registration in NAV.
- Accuracy of order registration in NAV.
- Percentage of orders processed with complete supporting documentation.
- Identification and timely escalation of order/commercial discrepancies.
- Completeness and accuracy of customer-wise OneDrive records.
- Audit readiness and zero/minimal documentation gaps.

📌 Senior Executive Sales Operations (India)
🏢 Infoedge
📍 India