Stellar is looking for a skilled IT/ITES Technical Support professional with 3 to 5 years of L1/L2 experience to provide exceptional technical, product, and application support.

Areas of Responsibility:

- Provide L1/L2 technical, product, and application support to global customers (European/American regions).

- Troubleshoot issues related to Windows OS, devices, applications, and networking.

- Deliver exceptional customer service with strong communication, active listening, and problem-solving skills.

- Manage stakeholder expectations and ensure timely resolution with complete ownership.

- Apply critical thinking to address technical problems promptly.

Qualification:

- Graduate in Computer Science/IT: BE, BTech, BSc-IT, MCA, or equivalent (CS/IT graduates only).

- Preferred certifications: Windows System Administration, CCNA, ITIL.

Experience:





- 3 - 5 years of hands-on experience in Technical Support, Product Support, or Application Support at the L1/L2 level.

- Prior experience communicating with international customers (Europe/US) preferred.

- Robust communication and active listening skills with the ability to explain complex issues clearly; excellent English verbal and written skills are mandatory.

- Proven customer service and stakeholder management abilities, supporting both internal and external users.

- Demonstrated empathy, ownership, and critical thinking to resolve technical issues efficiently.

Timing:

- 8 PM -5 AM IST (US Shift)

- 8:00 PM to 5:00 AM IST

📌 Senior Executive - Technical Support (Gurugram)
🏢 Stellar Information Technology
📍 Gurugram