Position Overview - Seeking a skilled Dynamics 365 Contact Center & Copilot Studio Developer to design, build, and optimize our next-generation customer service and AI automation capabilities.

Location Preferably: Noida

Core Responsibilities

- AI Agent Development: Build, test, and deploy enterprise-grade AI conversational agents and workflows using Microsoft Copilot Studio to automate customer interactions.
- Contact Center Configuration: Set up omni-channel routing, custom record types, and intelligent case/conversation summary fields within Dynamics 365 Customer Service/Contact Center.
- Systems Integration: Connect AI agents with Microsoft Dataverse, SharePoint, Power Automate, and external APIs to provide real-time knowledge retrieval.
- Handoff Optimization:



Configure the logic and workstream settings for smooth conversational handoffs from automated bots to human service agents.

Required Skills & Qualifications Platforms: Proven experience with Dynamics 365 Customer Service / Contact Center and Microsoft Copilot Studio (formerly Power Virtual Agents).

Technical Ecosystem: Deep knowledge of Power Platform, Dataverse, Power Automate, and JavaScript for form personalization.

AI & Data: Understanding of prompt engineering, configuring source data fields for AI summaries, and managing external knowledge bases.

📌 Senior Developer Application Development Microsoft Platform (Hyderabad)
🏢 SysTechCorp
📍 Hyderabad