Senior Customer Services Executive Company: Equations Placements Job Location: Mumbai, Maharashtra, India Employment Type: Full-time Experience Required: 1 years Salary: 30K65K a month Hiring for reputed bank from US for customer service role .

Role : Customer Service Specialist Direct payrolls . 5 days working , 2 days off Work location - Mumbai .

Salary up to 7.50 lakhs pa night shift allowance of 4-7k* per month Annual bonus up to 50k*. Graduates/ Undergraduates with excellent communication skills a must . Bpo / non bpo experience of 1 year a must , experience letter a must . Best opportunity for candidates currently working & willing to serve notice . Batch starting Mid January & February also.

Skills Required Customer Service Skills Strong verbal & written communication skills Excellent customer handling ,



active listening & empathy Ability to handle high-pressure or escalated calls professionally Skilled at first-contact resolution & problem solving Expertise in de-escalation and building customer trust Ability to explain banking processes in simple, transparent language Understanding of customer service expectations in a global bank Commitment to accuracy, integrity, and confidentiality Ability to follow structured SOPs and audit guidelines Comfortable working in 24/7 rotational shifts (if applicable) Experience with US/UK customer support (if relevant). Interested candidates can email cv @ Ruchita-hidden_mobile hidden_email .

Industry

BPO / Call Center

📌 Senior Customer Services Executive (Mumbai)
🏢 Equations Placements
📍 Mumbai