About the role

Company: Invisor Consulting Services · Team: Customer Success & Admissions · Type: Full-time · Location: [Kochi / Calicut / Bangalore] · Experience: 1–4 years

Invisor Learning trains finance professionals for global careers through CMA US, EA US, ACCA, and our flagship placement program, FCP (Finance Career Program). Our sister vertical, Invisor Consulting, delivers accounting, bookkeeping and taxation for clients in Canada, the US and Australia — so our learners train with people who do the work every day.

As Senior Associate – Customer Success, you own the learner journey from first enquiry to enrolment and onboarding. You counsel students, graduates and working professionals, match them to the right certification or placement track, and convert qualified enquiries into admissions. You also mentor junior counsellors and help the team hit monthly revenue targets.

Key responsibilities

Counselling and conversion

- Counsel prospective learners and parents through calls, WhatsApp, video sessions, walk-ins and campus or college events.
- Assess each profile (education, work experience, career goal, budget) and recommend the right track: CMA US, EA US, ACCA or FCP.
- Explain programs clearly: syllabus, exam structure, fees and EMI options, eligibility, duration, pass-rate support and placement outcomes.
- Convert qualified leads into admissions and deliver monthly revenue and enrolment targets.




- Follow up consistently through the admission journey and re-engage cold or inactive leads.

Customer success and onboarding

- Hand over enrolled learners smoothly to the academic and placement teams, with a complete onboarding checklist.
- Stay the learner's point of contact in the first 30 days to resolve queries and prevent drop-offs or refund requests.
- Collect testimonials, referrals, and reviews from satisfied learners and placed alumni.

Requirements
- Graduate ; B.Com, BBA, or MBA preferred.
- 1–4 years in academic counselling, ed-tech sales, admissions or customer success, with a record of meeting monthly targets.
- Fluent in spoken and written English and Malayalam; Hindi or Tamil is a plus.
- Robust persuasion, negotiation and objection-handling skills.
- Hands-on with CRM tools, lead pipelines, and Excel or Google Sheets reporting.
- Disciplined follow-up and comfort with high call volumes.
- Able to work independently and as part of a fast-moving team

What we offer
- Fixed CTC plus an uncapped monthly incentive on admissions revenue.
- Clear growth path to Team Lead – Customer Success within 6–12 months, based on performance.
- Structured training in counselling, product knowledge and the global finance job market.
- A performance-driven, collaborative team building India's next generation of global finance professionals.

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits

- Flexible schedule
- Health insurance

Work Location: In person

📌 Senior Academic Counselor (Kochi)
🏢 Invisor Consulting Services
📍 Kochi