? WE ARE HIRING | OPERATIONS ASSOCIATE – CHANNEL SALES
? Location: Gurugram
? Experience: 1–4 Years
? Work Mode: Work from Office
⏰ Shift Timing: 1 PM – 10 PM
? Working Days: 6 Days a Week (Rostered Sundays & Holidays)
Role Overview:
We are looking for a dynamic and result-oriented Operations Associate to manage Channel Sales Operations for UG/PG Online Degree Programs. The candidate will be responsible for coordinating with channel partners, assisting prospective learners throughout the admissions journey, and ensuring smooth enrolment processes.
Key Responsibilities:
- Handle leads received through channel partners and provide end-to-end admissions consultation.
- Understand learners' educational backgrounds and guide them in selecting suitable UG/PG programs.
- Assist learners with education loan applications and documentation processes.
- Coordinate with channel partners across India and maintain strong qualified relationships.
- Work closely with Sales, Finance, and Operations teams for smooth admissions and process execution.
- Track lead progress, admission status,
partner activities, and pending documentation.
- Prepare daily/weekly MIS reports and maintain accurate records in CRM.
- Resolve learner and partner queries and ensure timely follow-ups.
Required Skills & Qualifications:
- 1–4 years of relevant experience in UG/PG Online Education, Admissions, Counselling, or Channel Sales Operations.
- UG/PG Online Education industry experience is mandatory.
- Bachelor's degree is required.
- Excellent communication skills in English and Hindi.
- Good knowledge of MS Excel, CRM tools, MIS reporting, and documentation.
- Strong coordination, relationship management, and problem-solving skills.
- Ability to manage multiple stakeholders and ensure timely follow-ups.
- Comfortable working in rotational schedules, including Sundays and holidays.
IMPORTANT NOTE: Only candidates having relevant experience in UG/PG Education, Online Degree Programs, or UG/PG Admissions will be considered.