Greetings !!!

We are excited to share an excellent opportunity for candidates looking to build a rewarding career in senior analyst with leading multinational companies. If you're a confident communicator with a passion for customer service, we'd love to hear from you!

For more clarification about this job role, please feel free to reach out to us on the below mentioned number:

Jessica - (phone hidden)

:

We are hiring for senior analyst with leading multinational organizations. This is a excellent opportunity for individuals who have excellent communication skills and a passion for customer interaction to start or grow their career in a dynamic, fast-paced, and professional environment.

As part of the customer support team, you will handle voice-based interactions with international clients, providing prompt, courteous, and effective resolutions to a variety of customer issues. You'll be expected to deliver outstanding service experiences across global markets, working in collaboration with internal teams to ensure customer satisfaction and retention.

Job Details

Process: senior analyst

Experienced: Up to 10LPA (Based on current CTC and relevant experience)

Qualification Criteria:

Education: Grads

Excellent verbal communication skills in English

Willingness to work in night shifts and rotational offs

Experience Required:

Mandatory: Experience in international voice process for experienced candidates

Key Responsibilities





Handle inbound and outbound international calls in a professional manner.

Resolve customer queries, complaints, or issues efficiently and accurately.

Analyze business data, prepare reports, and track performance metrics

Adhere to process workflows, compliance standards, and quality benchmarks.

Collaborate with internal teams for escalations or issue resolution where required.

Meet performance targets related to call quality, resolution rate, and customer satisfaction.

Ensure compliance with company policies, procedures, and client requirements

Desired Candidate Profile:

Any Graduate (With Excellent English Communication)

Experienced (4 yrs) can apply

Must be open to work in rotational shifts/night shifts

Good typing speed and listening skills

Role Highlights

Opportunity to work with leading global clients

Develop and enhance communication, problem-solving, and service delivery skills

Exposure to US Shifts (Night/Rotational Shifts)

Fast-paced and growth-oriented work culture

Extensive training and support provided for freshers

Perks & Benefits:

Cab Facility (As per shift & company policy)

Hybrid

US shifts

Performance Incentives

Night Shift Allowance

Great work culture & career growth

Regards,

Jessica - (phone hidden)

(if no. is busy drop your cv on whatsapp no. -(phone hidden) )

Rivera Manpower Services

📌 Rivera hiring For Senior Analyst role salary upto 10lpa..!! (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru