Ramada by Wyndham Alleppey is looking for a dedicated and customer-oriented Reservation Executive to join our team. The candidate will be responsible for handling room reservations, managing booking enquiries, coordinating with various departments, and ensuring a smooth reservation experience for guests.
Key Responsibilities:
- Handle room reservation enquiries through telephone, email, online travel agencies (OTAs), and other booking channels.
- Process individual and group reservations accurately.
- Provide guests with information regarding room categories, rates, packages, and hotel facilities.
- Manage reservation modifications, cancellations, and confirmations.
- Maintain accurate reservation records and update the booking system regularly.
- Coordinate with the Front Office, Sales, and Housekeeping departments to ensure smooth guest arrivals.
- Monitor room availability, occupancy, and booking status.
- Handle guest queries professionally and provide excellent customer service.
- Follow up on tentative bookings and convert enquiries into confirmed reservations.
- Ensure all reservation procedures are followed according to hotel standards.
Requirements:
- Previous experience in hotel reservations or Front Office operations is preferred.
- Good communication and interpersonal skills.
- Knowledge of hotel reservation systems and OTA platforms is an advantage.
- Basic computer knowledge and proficiency in MS Office.
- Strong attention to detail and organizational skills.
- Ability to handle multiple enquiries and work in a team.
- A customer-focused attitude with a skilled approach.
Qualification: Degree or Diploma in Hotel Management or a related field is preferred. Pay: ₹15,000.00 - ₹23,000.00 per month
Benefits
- Flexible schedule
- Food provided
- Health insurance
- Paid sick time