Required: Ticketing Executive Intern | Freshers Welcome

Company: Crossing Infotech

Job Type: Internship

Work Mode: Remote

Location: India

Duration: 1–3 Months

Stipend: ₹16,500 per month

ABOUT THE INTERNSHIP

Crossing Infotech is looking for organized and service-oriented individuals to join as Ticketing Executive Interns. This internship provides exposure to ticket management, query tracking, documentation, coordination, and service operations. Interns will learn how to manage support requests efficiently and maintain accurate records.

KEY RESPONSIBILITIES

- Receive, record, and track incoming support tickets.
- Categorize requests and assign them to the appropriate teams.
- Monitor ticket status and coordinate timely follow-ups.
- Maintain accurate records of queries, updates, and resolutions.
- Communicate professionally with customers and internal teams.
- Assist in preparing ticket status and performance reports.
- Identify repeated issues and maintain relevant documentation.
- Follow established procedures for handling and escalating requests.

REQUIRED SKILLS
- Positive written and verbal communication skills.
- Basic computer knowledge and familiarity with email.
- Good organizational and time-management abilities.




- Attention to detail and accurate record-keeping.
- Ability to manage multiple requests responsibly.
- Problem-solving attitude and willingness to learn.

PREFERRED QUALIFICATIONS
- Students or graduates from any academic background can apply.
- Familiarity with MS Excel, Google Sheets, or ticketing tools is an advantage.
- Basic understanding of customer support processes is beneficial.
- Previous experience in coordination or support activities is preferred but not mandatory.
- Freshers interested in service operations are welcome.

WHAT WE OFFER
- Monthly stipend of ₹16,500.
- Practical exposure to ticket management and support operations.
- Remote working flexibility.
- Professional mentorship and guidance.
- Internship completion certificate.
- Opportunity to develop coordination and customer service skills.

WHO CAN APPLY? Students, recent graduates, and freshers interested in ticket management, customer support, service coordination, and operational processes.

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📌 Required: Ticketing Executive Intern | Freshers Welcome (India)
🏢 Crossing Infotech
📍 India