Required Skills & Experience

3-5 years of experience in NOC, cloud, infrastructure, or network operations.

Knowledge of Kubernetes/OpenShift fundamentals (pods, deployments, manifests) and/or networking fundamentals (IP routing, BGP).

Experience with incident management and ticketing systems.

Linux troubleshooting fundamentals.

Strong communication and problem-solving skills.

Ability to support a shift-based operations setting.

Nice to Have Skills & Experience

Preferred Qualifications

Exposure to Cisco SDN/SDA.

Familiarity with OpenShift operations, GitLab, GitOps, and observability tools.

The Reliability Operations Engineer I serves as the first line of operational support, monitoring and responding to alerts across infrastructure, network, and Kubernetes environments. This role follows established runbooks, manages incidents and tickets,



and escalates complex issues while ensuring platform stability and uptime.

This position supports a 24x7 operations environment. Engineers are typically assigned to a day, mid, or night shift; however, flexibility is required to occasionally provide coverage across other shifts based on business needs.

Responsibilities

Monitor and triage infrastructure, network, and platform alerts.

Execute operational runbooks and standard procedures.

Create, update, and manage incident tickets.

Escalate issues that require engineering intervention.

Support incident response and operational health checks.

Collaborate with senior engineers to resolve recurring issues.

📌 Reliability Operations Engineer (Hyderabad)
🏢 Insight Global
📍 Hyderabad