Remote Guest Relations & Reservations Executive

Industry: Hospitality & Hotel Management

Location: Remote – Work From Home

Employment Type: Full-Time

Role Overview

We are looking for a customer-focused and organised Guest Relations & Reservations Executive to manage guest interactions and reservation operations for a hospitality group.

The individual will serve as the first point of contact for guests, handling enquiries, welcoming guests virtually, managing bookings, processing cancellations and modifications, and ensuring a smooth guest experience from the initial enquiry through checkout.

Key Responsibilities

- Handle incoming guest enquiries through calls, emails, WhatsApp, and other communication channels.
- Greet and welcome guests professionally and assist them with their queries.
- Manage room reservations, booking confirmations, modifications, and cancellations.
- Handle guest requests, complaints, and service-related concerns promptly.
- Coordinate check-in and check-out arrangements with on-site property teams.
- Communicate booking policies, pricing, availability, and property information.
- Process cancellation requests, refunds, and booking adjustments in accordance with company policies.
- Maintain accurate guest records and reservation details in the booking management system.




- Follow up with guests before arrival and after checkout to ensure a positive experience.
- Coordinate with housekeeping, maintenance, and operations teams to resolve guest concerns.
- Ensure all guest communications are handled professionally and within the expected response time.

Requirements
- 1–3 years of experience in hospitality, hotel front desk, guest relations, reservations, or customer service.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Comfortable handling multiple guest interactions simultaneously.
- Basic knowledge of hotel reservation systems, booking platforms, or CRM tools.
- Ability to manage cancellations, booking changes, and guest complaints.
- Strong attention to detail and organisational skills.
- Comfortable working independently in a fully remote environment.

Ideal Candidate
- Customer-oriented with a qualified and welcoming approach.
- Patient, organised, and solution-driven.
- Able to handle difficult guest interactions calmly.
- Responsive and comfortable working in a fast-paced hospitality environment.
- Flexible to work in rotational shifts, including weekends and holidays, if required.

📌 Remote Guest Relations & Reservations Executive (India)
🏢 Hey Recruiting Agency
📍 India