Business

Development - Retail

Department

2017

JOB PROFILE Relationship Manager Dealing

Relationship Manager - Dealing

Reporting to

Department

Sales Manager/Branch Manager

Business Development - Retail

JOB RESPONSIBILITIES

Responsible for trading on behalf of clients. Providing insights and investment advice to the potential and existing clients. Responsible for reactivation of dormant clients.

Business/ Operational/ Functional/ Financial Perspective

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Execute the orders on behalf of clients by doing pre trade post trade confirmation.

Develop and maintain a long-term relationship with customers to maintain a high level of retention of the existing customer and also focus on generating new business.

To maintain a synergetic relationship with Relationship Managers - Sales, by supporting their sales efforts to enhance business.

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Responsible to ensure all activities are in adherence as per Compliance.

Responsible to generate brokerage primarily through giving SMC research to clients on their equity/commodity/currency portfolio for long term investments as well as positional trading ideas in stocks for short/ medium term.

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Responsible for reactivation of dormant clients.

Ensure growth in clientele by converting leads.

To enhance profitability of the business by ensuring cross selling of other products of the organization like mutual funds, insurance, FD, IPO, PMS etc.

B. Internal/External Responsiveness

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Resolution of Employee queries within TAT/responsiveness within TAT (internal/external clients).

Customer/Client relationship Management.

C. Internal process Perspective

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Compliance of Organizations philosophy, procedures and Policies.(0% violation of policies ).





MIS /Data Management (Protection & Confidentiality).

Liaison with various departments.

CRM usage.

D. Innovation & Learning Perspective

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Updated Knowledge of latest market Trends/Policies of BSE/NSE etc.

New initiatives/ Processes/ Ensure training (self) as organized by Organization's L&D; division/

Participation in Emp. Centric Org. Activities/ Surveys/ Seminars.

QUALIFICATION

Disclaimer: These are generic guidelines and may not list exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties of the profile. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the JD and that other duties, as assigned,

might be part of the job. In addition to above guidelines, modifications can be done in strict consultation with HR. Management reserves the right to change the same as per Business requirements without any prior intimation.

Any Graduate/Post Graduate with 2-3 years of relevant work experience within the same industry type

I.T SKILLS

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Extremely fluent with MS office, especially MS Excel.

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Strong working knowledge of the CRM software.

SPECIFIC SKILLS

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NCFM (Mandatory)

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Solid Product Knowledge

CRITICAL COMPETENCIES

1. Working with People & Influencing/ Interpersonal Skills
2. Task Accomplishment and Result Oriented/ Achievement Oriented:
3. Dependability & Sense Of Responsibility:
4.



Coordination/Team Handling & Control / Team Player
5. Effective Intelligence & Decision Making/Vision & Business/Strategic Orientation
6. IT Skills /Communication Skills Disclaimer: These are generic guidelines and may not list exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties of the profile. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the JD and that other duties, as assigned,

might be part of the job. In addition to above guidelines, modifications can be done in strict consultation with HR. Management reserves the right to change the same as per Business requirements without any prior intimation.

MEASURES OF SUCCESS/KRAS (KEY RESPONSIBILITY AREAS )
1. Revenue Generation through:
- Reactivation
- Portfolio Management
- Mutual Funds
- Client Acquisition

• Brokerage

- Client Retention
- Adherence to compliance
- Customer Relationship Management
- Reactivation %
- Cross Selling Contribution
- Accuracy & Timeliness in maintenance of MIS
- Accuracy & Timeliness updating data on CRM software
- Effectively mapping clients requirements and providing them requisite services.

Disclaimer: These are generic guidelines and may not list exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties of the profile. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the JD and that other duties, as assigned,

might be part of the job. In addition to above guidelines, modifications can be done in strict consultation with HR. Management reserves the right to change the same as per Business requirements without any prior intimation.

📌 Relationship Dealing Manager (Guwahati)
🏢 SMC Global Securities
📍 Guwahati