– Customer Support Executive (Recovery / Collections)
Position: Customer Support Executive – Recovery & Collections
Department: Customer Support / Recovery
Experience: 0–2 years
Employment Type: Full-time
Location: Bhekrai nagar
Shift: 9:30 to 6:30
Job Summary
We are looking for a Customer Support Executive to handle customer communication, payment follow-ups, and recovery/collection activities. The candidate will communicate with customers professionally, understand their concerns, provide appropriate payment-related assistance, and support the organization in achieving collection targets.
Key Responsibilities
- Contact customers through phone calls regarding pending payments.
- Follow up on overdue accounts and agreed payment commitments.
- Understand customer concerns and provide suitable solutions within company policies.
- Negotiate and confirm payment dates/commitments professionally.
- Maintain accurate records of customer interactions and payment commitments.
- Handle customer queries related to outstanding amounts, payment methods, and account status.
- Escalate disputes, complaints, and difficult cases to the concerned team.
- Ensure all communication is polite, qualified, and compliant with company policies.
- Achieve assigned daily/weekly/monthly collection and call targets.
- Maintain confidentiality of customer and account information.
Required Languages Candidate should be fluent in Hindi and at least one or more of the following regional languages:
- Marathi
- Gujarati
- Kannada
- Odia
- Bengali
- Assamese
Preferred: Candidates who can communicate in multiple regional languages will be given preference.
Required Skills
- Excellent verbal communication and active listening skills.
- Ability to handle difficult or dissatisfied customers calmly.
- Good convincing and negotiation skills.
- Basic computer knowledge and ability to update CRM/system records.
- Target-oriented and self-motivated.
- Ability to work under pressure and meet collection targets.
- Professional and respectful approach toward customers.
Qualification
- Minimum 12th pass / Graduate preferred.
- Freshers can apply; experience in customer support, telecalling, collections, recovery, BPO, or banking/finance will be an advantage.
Key Performance Indicators (KPIs)
- Collection/recovery achievement.
- Successful customer contacts.
- Promise-to-pay (PTP) conversion and adherence.
- Call quality and customer handling.
- Productivity and daily call performance.
- Accuracy of CRM/data updates.
- Compliance with company collection guidelines.