Position: QA Manager (Quality Assurance)

Company: SS Print To Pack Pvt. Ltd.

Location: Khairne MIDC, Navi Mumbai

Department: Quality Assurance

Reporting To: Management / Plant Head

Working Days: Monday to Saturday

1. Job Purpose

To lead and manage the Quality Assurance function, ensuring that all printing and packaging products meet customer specifications, regulatory requirements, and internal quality standards. The role involves developing quality systems, preventing defects, improving processes, and maintaining customer satisfaction.
1. Key Responsibilities

A. Quality Management System (QMS)

- Develop, implement and maintain an effective Quality Management System.
- Ensure compliance with ISO standards and applicable pharmaceutical packaging requirements.
- Prepare, review and update SOPs, quality manuals, formats and documentation.
- Ensure proper implementation of quality policies and procedures.

B. Process Quality & Control

- Monitor quality at all stages of production, including printing, punching, folding, pasting and finishing.
- Ensure adherence to approved artwork, specifications, colour matching and customer requirements.
- Establish quality checkpoints and inspection standards.
- Monitor rejection, rework, wastage and customer complaints.

C. Audit & Compliance

- Conduct internal quality audits and coordinate external/customer audits.
- Ensure closure of audit observations within defined timelines.
- Maintain quality records, inspection reports and compliance documentation.
- Ensure traceability and proper documentation of production batches.

D. CAPA & Continuous Improvement

- Investigate customer complaints, non-conformities and quality failures.
- Implement Corrective and Preventive Actions (CAPA).
- Conduct Root Cause Analysis (RCA) and ensure preventive measures.
- Drive continuous improvement initiatives to reduce rejection and improve productivity.

E. Team Management

- Lead and guide the QA/QC team.
- Define responsibilities and performance objectives for team members.
- Conduct training on quality standards,



inspection procedures and SOPs.
- Coordinate with Production, Planning, Maintenance and other departments.

F. Customer Quality Management

- Handle customer quality complaints and provide timely responses.
- Coordinate customer inspections and quality-related discussions.
- Ensure customer-specific quality requirements are implemented.
- Monitor customer satisfaction and take corrective action wherever required.

1. Required Qualifications

- B.Sc. / M.Sc. / Diploma / Degree in Printing Technology, Chemistry, Packaging Technology or a relevant discipline.
- Additional qualification in Quality Management / ISO 9001 will be preferred.

1. Experience

- 8–12 years of experience in Quality Assurance / Quality Control.
- Minimum 3–5 years in a managerial or leadership role.
- Experience in pharmaceutical printing, packaging, labels, inserts, leaflets and cartons will be preferred.

1. Required Skills

- Strong knowledge of Quality Management Systems.
- Knowledge of ISO 9001 and pharmaceutical packaging quality requirements.
- Valuable understanding of printing and packaging processes.
- Expertise in CAPA, RCA, 5 Why and 7 QC tools.
- Strong leadership, analytical and problem-solving skills.
- Excellent coordination and communication skills.

1. Key Performance Indicators (KPIs)

- Reduction in customer complaints.
- Reduction in internal rejection and rework.
- Timely closure of CAPA and audit observations.
- Improvement in first-pass quality acceptance.
- Compliance with SOPs and quality standards.
- Effectiveness of QA/QC team performance and training.

1. Working Conditions

- Working Days: Monday to Saturday
- Monday to Friday: 10:00 AM to 7:00 PM
- Saturday: 10:00 AM to 5:00 PM
- Weekly Off: Sunday

About SS Print To Pack Pvt. Ltd. SS Print To Pack Pvt. Ltd. is engaged in pharmaceutical printing and packaging solutions, including labels, inserts, leaflets and blister cartons, with a focus on quality, customer satisfaction and operational excellence.

Pay: ₹60,000.00 - ₹90,000.00 per month

Benefits

- Cell phone reimbursement
- Flexible schedule

Work Location: Hybrid remote in Navi Mumbai, Maharashtra 400709

📌 Quality Manager (Navi Mumbai)
🏢 SS Print to Pack
📍 Navi Mumbai