We are seeking an experienced Program Manager to lead large-scale ITSM, Application Development, and AI transformation programs for enterprise customers.

The ideal candidate will have a strong background in program governance, enterprise delivery, stakeholder management, and global team leadership, with experience managing an overall team of approximately 50 professionals.

Key Responsibilities

- Manage multiple ITSM, Application Development, and AI projects simultaneously
- Lead, mentor, and manage a team of approximately 50 professionals across Delivery, Consulting, Development, and Support functions
- Drive successful implementation and delivery of ITSM solutions including Freshservice, ServiceNow, Jira Service Management, BMC Helix, Ivanti, and ManageEngine
- Own program governance, stakeholder management, financial planning, resource allocation, risk management, and delivery excellence
- Partner with executive stakeholders to align program outcomes with business objectives and maintain high customer satisfaction
- Lead AI and Generative AI initiatives, automation programs, and digital transformation projects
- Coordinate with enterprise customers in the USA and lead global delivery teams
- Participate in customer meetings,



stakeholder engagements, and governance reviews during US business hours
- Apply Agile methodologies, ITIL practices, and AI-driven solutions to improve program delivery and operational efficiency

Required Qualifications and Skills

- 12–15+ years of experience in the IT industry, including program management responsibilities
- Proven experience managing multiple enterprise customers in the USA
- Experience leading global delivery teams and managing approximately 50 professionals across concurrent projects
- Hands-on experience in ITSM product implementations and Application Development delivery
- Strong expertise in program governance, financial management, resource planning, risk management, and stakeholder engagement
- Strong understanding of Agile methodologies, ITIL practices, and AI-driven solutions
- Willingness and ability to collaborate effectively during US business hours

Preferred Certifications

- Project Management Professional (PMP)
- Program Management Professional (PgMP)
- ITIL 4
- Scaled Agile Framework (Protected)
- ServiceNow certifications
- Azure AI certifications

📌 Program Manager - ITSM & AI Delivery (Karaikudi)
🏢 RCK Techiees
📍 Karaikudi