Core Responsibilities

1) Program Ownership & Operational Leadership

- Own the end-to-end lifecycle of assigned learning programs (intake through post-program improvements).
- Create and maintain program operating plans (playbooks, schedules, milestones, dependencies, and risk mitigations).
- Establish and maintain program runbooks, delivery standards, and repeatable operating rhythms.
- Drive scalability and repeatability of programs (including off-the-shelf offerings) while protecting experience quality.
- Manage program budgets and resources as applicable; flag tradeoffs and constraints early.

2) Program Delivery & Execution Excellence

- Lead all operational aspects of program delivery (in-person, virtual, and hybrid).
- Coordinate logistics (scheduling, rosters, materials, technology readiness, facilitator support).
- Own day-of execution and issue resolution; proactively escalate risks and propose solutions.
- Ensure delivery is on time, on budget, and meets defined quality standards.
- Own quality control to ensure delivery aligns with the intended experience design

3) Stakeholder, Facilitator & Vendor Management

- Serve as the primary point of contact for assigned programs for internal stakeholders and partners.
- Coordinate across Learning Partners, Learning Experience Designers, facilitators, SMEs, and vendors.
- Manage vendor logistics and delivery expectations; monitor quality and consistency during execution.
- Maintain clear communication and alignment across stakeholders to ensure readiness and follow-through.

4) Learner Experience & Communications

- Own participant-facing communications (invitations, reminders, logistics, pre-work, follow-ups) for assigned programs.
- Ensure a seamless learner journey across touchpoints (communications, technology, materials, and support).
- Provide general virtual program and technology support; coordinate troubleshooting and resolution as needed.




- Identify and implement operational improvements that enhance learner engagement and experience.

5) Measurement, Reporting & Continuous Improvement

- Own program measurement (participation, completion, satisfaction, and operational quality indicators).
- Collect, analyze, and summarize program data and insights; provide regular reporting to stakeholders.
- Partner with Learning Partners and LXDs to evaluate effectiveness vs. objectives and recommend improvements.
- Drive continuous improvement cycles through implementing updates, iterating operational approaches, and standardizing what works.

6) Learning Technology & Enablement

- Manager program setup and administration (setup, testing, assignments, and tracking) in the LMS (e.g., Workday Learning).
- Ensure data integrity and reporting accuracy for assigned programs.
- Leverage learning tech and tools to improve scale, learner experience, and operational efficiency.

7) Team Contribution & Ways of Working

- Contribute to shared L&D; team standards, documentation, and operating rhythms.
- Stay current on L&D; trends and best practices relevant to program operations and learner experience.
- Perform other duties as assigned.

Qualifications Preferred Education & Experience

- Bachelor's degree or equivalent experience.
- 5+ years of experience in Learning & Development, program management, HR enablement, or a related field.
- Experience managing multi-cohort, enterprise learning programs (in-person and virtual).
- Experience working with Learning Management Systems and reporting.

Preferred Skills & Capabilities

- Strong program/project management capability (planning, sequencing, risk management, execution).
- High operational rigor and attention to detail; ability to drive consistency at scale.
- Solid stakeholder management and communication skills (written and verbal).
- Data literacy: ability to analyze program data and translate insights into improvements.
- Comfort operating in ambiguity; ability to make decisions and escalate appropriately.
- Proficiency with Microsoft 365 tools; ability to learn and use new platforms quickly.

📌 Program Manager - Learning & Development (Hyderabad)
🏢 Berkadia
📍 Hyderabad