Job Overview

We are seeking a motivated and detail-oriented Associate Recovery Manager for our Production Services team. This role is an individual contributor position that supports the unified Incident and Problem Management function, with a clear path to develop into a Senior Recovery Manager role.

The Associate Recovery Manager provides critical support during major incidents, leads resolution of routine and non-major incidents independently, and develops technical and leadership capabilities through structured mentorship and hands-on experience. This role is essential to maintaining operational excellence and ensuring comprehensive incident documentation and follow-through.

This position offers an exciting opportunity to grow your career in production operations while working alongside experienced Senior Recovery Managers. Through our shadow/reverse-shadow training model, you will develop the skills needed to command major incidents and drive organizational resilience.

Key Responsibilities

During Major Incidents (Support Role)

- Support Senior Recovery Managers during major and critical incidents as Documentation Coordinator and tactical support
- Leverage AI-powered tools to capture incident timeline, actions taken, and decisions made in real-time during active incidents
- Track action items, follow up with stakeholders, and ensure timely closure of incident tasks using automation where possible
- Coordinate communication with technical teams and relay information to the Senior Recovery Manager
- Manage incident management tools, update status pages, and maintain accurate incident and problem records
- Observe and learn from Senior Recovery Managers to develop incident command, decision-making, and stakeholder management capabilities

Independent Incident Leadership
- Lead resolution of routine and non-major incidents from detection through complete resolution
- Perform initial triage and diagnosis,



engaging appropriate domain experts and technical teams
- Use observability tools and logs to troubleshoot issues and identify potential root causes
- Make tactical decisions to restore service and escalate appropriately when incidents increase in severity
- Communicate incident status and impact to stakeholders clearly and professionally

Post-Incident & Proactive Work
- Support root cause analysis efforts by gathering data, documenting findings, and contributing to investigations using AI-assisted analysis tools
- Prepare incident summaries and post-mortem documentation for review sessions, leveraging AI to identify patterns and insights
- Update and maintain SOPs, runbooks, and knowledge base articles based on incident learnings
- Collaborate with domain teams to develop and refine playbooks for common incident scenarios
- Participate in mock drills and training exercises to build response capabilities
- Identify opportunities for process improvements and automation based on recurring incident patterns, using AI tools to surface trends

Professional Development
- Participate in structured mentorship program where you observe Senior Recovery Managers, then gradually take on increasing incident command responsibilities under their guidance
- Develop command and control skills through progressively complex incident scenarios with coaching and feedback
- Build technical depth across infrastructure, cloud, and application layers
- Master AI-powered tools and automation platforms to enhance efficiency and decision-making speed
- Stay current with SRE principles, DevOps practices,



and industry best practices in incident management

Technical Competencies
- Foundational understanding of IT infrastructure, cloud platforms, and application architecture
- Experience with incident management tools and ticketing systems
- Working knowledge of observability and monitoring platforms
- Ability to read and interpret logs, metrics, and traces to support troubleshooting efforts
- Proficiency with AI-powered productivity and analysis tools to enhance efficiency and insight generation
- Basic understanding of ITIL practices, incident management frameworks, and SRE concepts
- Technical background with 7-10 years of experience in operations, support, DevOps, or related fields

Core Competencies
- Strong written and verbal communication skills with ability to articulate technical concepts clearly
- Excellent organizational skills and attention to detail in high-pressure situations
- Collaborative mindset with ability to work effectively across technical and business teams
- Calm under pressure with ability to maintain focus during critical incidents
- Proactive learner with eagerness to develop new skills and take on increasing responsibility
- Solid problem-solving abilities with analytical and logical thinking
- Ability to multitask and prioritize effectively in dynamic environments

Goals and Objectives
- Successfully support Senior Recovery Managers during major incidents with accurate documentation and coordination
- Independently resolve 90% of routine and non-major incidents within MTTR targets
- Complete structured mentorship training cycle within first 6 months
- Maintain up-to-date incident and problem records with 100% accuracy
- Contribute to at least 5 process improvements or automation initiatives within the first year
- Develop readiness to take on major incident command responsibilities within 12-18 months

📌 Professional - Recovery Manager (Hyderabad)
🏢 LPL Financials
📍 Hyderabad