Required Skills & Experience

- 8+ years of IT experience with at least 4+ years in production support for MFT platforms.
- Strong hands-on knowledge of one or more MFT tools: IBM Sterling File Gateway/SI, Connect:Direct, Sterling Secure Proxy etc.
- In-depth understanding of file transfer protocols (SFTP, FTPS, AS2, HTTPS, C:D, etc.).
- Strong Linux/Unix and Windows administration skills for troubleshooting.
- Experience with monitoring & logging tools (Splunk, AppDynamics, Thousand Eyes etc.).
- Solid knowledge of ITIL processes (Incident, Problem, Change, Release).
- Experience working in 24x7 production environments with global teams.

Soft Skills

- Robust decision-making, and crisis management abilities.
- Excellent communication and stakeholder management skills.
- Ability to thrive under pressure and manage multiple priorities.
- Mentorship mindset to support team development and knowledge sharing.
- Proactive, detail-oriented, and solution-driven approach

📌 Production Support Engineer (Hyderabad)
🏢 Carnation Infotech
📍 Hyderabad