About the Role

We are seeking proactive and detail-oriented professionals to support our B2B travel partners with hotel and flight booking services. This role requires strong communication, multitasking ability, and a customer-first approach while coordinating with hotels, suppliers, and internal teams.

Key Requirements

Any degree (IATA certification is an advantage)

Knowledge of GDS tools (Amadeus / Galileo) preferred

Experience in travel operations or customer support preferred

Strong verbal & written communication skills

Proficient in MS Excel & qualified email communication

Ability to multitask, prioritize cases, and meet deadlines

Strong attention to detail & problem-solving skills

Freshers and experienced candidates can apply

Willingness to work in 24/7 rotational shifts including nights & weekends

Key Responsibilities

B2B Client Support

Assist travel agents & corporate partners with hotel & flight bookings

Handle booking confirmations, amendments, cancellations, and special requests.

Coordination

Call hotels & suppliers for confirmations and follow-ups

Communicate professionally via email & phone to resolve issues.

Case Management

Maintain trackers, logs, and follow-up records.





Ensure timely updates and closure of pending cases.

Email & Ticket Handling

Draft clear and professional emails to hotels, suppliers, and clients

Log cases in CRM / ticketing tools and maintain service quality

Customer Experience

Deliver accurate, timely, and high-quality service

Maintain professionalism and empathy during client interactions

Essential Skills

MS Excel & Google Sheets

Email drafting & professional communication

Telephonic communication etiquette

Customer handling & problem-solving

Time management & multitasking

Ability to work under pressure and high-volume environment

Preferred Skills

GDS knowledge (Amadeus, Galileo)

Travel industry exposure

Knowledge of hotel booking platforms & airline systems

Experience in B2B travel support / reservations

Who Can Apply

Fresh graduates passionate about the travel industry

Candidates ready to build a career in travel technology and B2B support

Job Types: Full-time, Permanent

Pay: From ₹21,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Product Support Associate (Kochi)
🏢 ATS Travel
📍 Kochi