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Job Title: Processor City: Gurugram

State/Province: Haryana

Posting Start Date: 10/23/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

For additional information, visit us at www.wipro.com.

Hiring for US Health Care Process for Gurgaon Location for US Shift.

- Education: Non-Tech Graduate / No Regular MBA (Except B.Tech / BE/ LLB/ B.ED /BSc (IT)/MCA)
- Shift Timing: 5:00 PM - 3:00 AM
- Work: 5 days' Work from Office
- Transportation: Both Side Cabs Depend upon Address should be in Hiring Zone.
- Work Location: Gurugram Sector 48 Candor
- Role: Processor (Backend)
- Experience Range: Up to 3 Years
- Band: AA

Summary You will help empower results for our client by processing and/or auditing Advantages / HR transactions in a timely and accurate manner. You will work with the Subject Matter Expert and manager to identify issues, opportunities for improvement and recommend / implement solutions for various clients.

Your Impact as a Processor

- Timely completion of the task, Inventory management and ongoing quality service delivery of the task assigned.
- Complying to all Data Security and Code of Conduct standards, MIS,



internal guidelines and following customer concern matrix.
- Carrying out data entry and rule-based entry for processes and performing simple process calculations.

Education Graduate with Bachelors Degree (Except B.Tech / BE/ LLB/ B.ED /BSc (IT)/MCA)

You bring knowledge & expertiseRequired Experience

- 0 - 2 years work experience in back office or similar transaction processing.
- Good computer operating skills required (MS- Office Applications) with typing speed of minimum 25 WPM with 90% accuracy.
- You should demonstrate good written & verbal communication.

Preferred Experience

- Previous experience from Outsourcing and possessing good social skills.

Work Condition

- Flexibility to work in US Shift environment.
- Flexibility to occasionally extend work hours to meet business needs.
- Flexibility to move across client teams.

Do

- Support process by managing transactions as per required quality standards.
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Update own availability in the RAVE system to ensure productivity of the process.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.




- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Document and analyze call logs to spot most occurring trends to prevent future problems.
- Maintain and update self-help documents for customers to speed up resolution time.
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution.
- Ensure all product information and disclosures are given to clients before and after the call/email requests.
- Avoid legal challenges by complying with service agreements.

Deliver

- No Performance Parameter Measure
1. Process: No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback.
2. Self-Management: Productivity, efficiency, absenteeism, Training Hours, No of technical training completed.

Mandatory Skills: Health and Welfare (HW). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions.

To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we.

Join a business powered by purpose and a place that empowers you to design your own reinvention.

Apply now

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📌 Processor (India)
🏢 Wipro
📍 India