Turn complex business challenges into opportunities for meaningful transformation! Join Emapta as a Process Reengineering Specialist and lead process discovery, operational analysis, and AI opportunity assessments. Influence global business strategies, drive measurable efficiency improvements, and build a long-term international career where top 1% talent creates lasting business impact.

Job Overview

- Employment Type: Full-time
- Shift: Day Shift, Weekends Off
- Work Setup: Hybrid, Meena Gateway, India

Exciting Perks Await!

- Competitive package
- Medical life insurance
- Standard government and Emapta benefits
- Well-equipped, modern, and accessible offices
- Employee engagement initiatives
- Mentorship and exposure to global leaders and teams
- Diverse, inclusive, and supportive culture
- Transparent performance management
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)

The Qualifications We Seek

Educational Background

- Bachelor's degree in Industrial Engineering, Business, Information Technology, or a related field, or equivalent professional experience

Professional Experience
- At least 5 years of experience in process analysis, business analysis, or process improvement, preferably within BPO, shared services, or consulting environments
- Hands-on experience in operational process mapping and measurement, including transaction volumes, cycle times, and cost drivers
- Experience in identifying AI and automation opportunities and supporting their implementation

Technical & Analytical Skills
- Strong proficiency in process mapping and documentation using Business Process Model and Notation (BPMN) or equivalent methodologies and tools, such as Visio, Lucidchart, or Miro
- Strong analytical skills in data collection, baseline development, and benefit quantification
- Excellent written and verbal communication skills, including the ability to facilitate process discovery workshops and stakeholder discussions
- Working knowledge of AI and automation capabilities and their applications in operational processes
- Proficiency in time-and-motion studies and data triangulation techniques to establish reliable, evidence-based baselines
- Ability to assess, score, and prioritize improvement opportunities based on business value, feasibility, and organizational readiness

Preferred Qualifications
- Lean Six Sigma Green Belt certification or an equivalent process improvement qualification




- Experience with process mining tools, such as Celonis or UiPath Process Mining
- Familiarity with workflow automation platforms, such as n8n or Microsoft Power Automate

YOUR DAILY TASKS: Discovery Planning & Execution

- Design discovery plans for each engagement, including project scope, methodologies, data requirements, stakeholder maps, and sprint schedules, in coordination with the Vice President, Digital Solutions.
- Lead structured discovery sprints with client teams through facilitated workshops, stakeholder interviews, side-by-side observations, and time-and-motion studies.
- Conduct data-driven process discovery alongside qualitative assessments by extracting and analyzing system data, applying process mining where event data is available, and cross-validating evidence to ensure reliable findings.
- Map current-state business processes according to consistent standards and document transaction volumes, cycle times, handoffs, exceptions, controls, and cost drivers.

Opportunity Assessment
- Apply the team's assessment methodology to evaluate and score improvement opportunities based on business value, feasibility, data readiness, risk, and change impact.
- Establish quantified operational baselines and develop benefit hypotheses for each opportunity to support subsequent verification by the Value & Excellence Office.
- Develop opportunity heatmaps across business processes and functions to demonstrate the scale and location of potential AI-driven improvements to executive stakeholders.
- Validate the technical feasibility of shortlisted opportunities with the AI Engineering team before their inclusion in transformation roadmaps.

Read-Out & Roadmap Support
- Prepare comprehensive discovery reports, opportunity portfolios, prioritized transformation roadmaps, and supporting evidence for all presented metrics.
- Present detailed findings to client project teams and support the Vice President, Digital Solutions, and Transformation Advisor during executive presentations.
- Translate approved transformation roadmaps into implementation-ready documentation, including process specifications,



operational baselines, and measurable success criteria for delivery teams.

Growth & Pre-Sales Support
- Support business development initiatives through scoped discovery previews, project effort estimates, and process analysis content for client proposals.
- Develop and maintain reusable discovery toolkits, process patterns, and industry reference models to accelerate future engagements and strengthen proposal quality.

Internal Efficiency Support
- Apply established process discovery and analysis methodologies to Emapta's internal operations as directed.
- Follow the Value & Excellence Office's discovery standards to ensure accurate, measurable, and independently verifiable internal operational baselines.

Other Responsibilities
- Perform additional duties as assigned by authorized company representatives through direct written instructions or verbal assignments.

Role Dimensions

Project Scope

- Deliver process discovery and business analysis across multiple concurrent client engagements within the Digital Solutioning & AI Advisory team.
- Support internal operational efficiency initiatives as directed.

Business Impact
- Establish accurate operational baselines and credible opportunity assessments to strengthen the quality and reliability of Emapta Labs' transformation proposals.
- Provide defensible, evidence-based analyses to enable subsequent verification of realized business perks.

Decision-Making Authority
- Own process mapping methodologies and maintain analysis quality throughout assigned engagements.
- Escalate decisions related to project scope, commercial considerations, and opportunity prioritization to the Vice President, Digital Solutions.

Application Question(s):
- Do you bachelor's degree in Industrial Engineering, Business, Information Technology, or a related field, or equivalent professional experience?
- Do you have experience working in industries like: BPO, shared services, or consulting environments?
- Do you have experience in Business Process Model and Notation (BPMN) or equivalent methodologies and tools, such as Visio, Lucidchart, or Miro?
- Do you have familiarity with workflow automation platforms, such as n8n or Microsoft Power Automate?
- Can you work in a Hybrid Setup (Coimbatore, Tamil Nadu)?

Experience:
- process analysis, business analysis, or process improvement: 5 years (Required)

Work Location: Hybrid remote in Coimbatore, Tamil Nadu

📌 Process Reengineering Specialist (Coimbatore)
🏢 EMAPTA
📍 Coimbatore