Minimum 2 years of experience in a UK voice process or UK customer service role.Excellent verbal communication skills in English, with a solid command of UK English.Good UK accent comprehension and the ability to communicate naturally with UK customers.Strong listening, interpersonal, and problem-solving skills.Ability to handle customer complaints and challenging conversations professionally.Basic computer skills and experience using CRM or customer support tools.Customer-focused attitude with a professional and positive approach.Willingness to work in UK business hours or rotational shifts as required.
CANDIDATE PROFILE
- Previous experience in an international BPO or contact centre
- Familiarity with UK customer service standards and telephone etiquette.
- Experience meeting call centre KPIs, including quality scores, customer satisfaction, and average handling time.
Pay: ₹10,000.00 - ₹40,000.00 per month
Benefits
- Flexible schedule
- Provident Fund
Work Location: In person
📌 Process Executive (Coimbatore)
🏢 Velan Info Services India
📍 Coimbatore
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