1.

Customer

Billing &

- Invoicing

- Process customer invoices, credit notes and debit notes accurately and within agreed timelines.

- Ensure completeness and accuracy of billing-related transactions.

- Support customer master data maintenance and validation activities.

2. Cash Application &

- Receipts Management

- Record and apply customer payments accurately against open invoices.

- Investigate and resolve unapplied payments, unidentified receipts and allocation discrepancies.

- Coordinate with banks, treasury teams and business stakeholders for payment reconciliation.

3. Collections &

- Follow-Up

- Conduct collection activities through calls, emails and customer interactions.

- Track overdue receivables and follow up on outstanding balances.

- Support dunning and escalation processes in accordance with company policies.

- Maintain collection logs and ensure timely resolution of payment delays.

4.

Account

Reconciliations &

- Query Resolution

- Perform customer account reconciliations and resolve balance discrepancies.

- Investigate billing, payment and deduction-related issues.

- Coordinate with Sales, Customer Service, Commercial and Finance teams for dispute resolution.

5.

Customer Credit

Management

- Support customer onboarding activities including customer master creation and maintenance.





- Perform credit-related checks and maintain customer records in accordance with company policies.

- Assist in preparing credit exposure, overdue, and customer risk reports.

- Monitor blocked orders, credit limit utilization, and aged receivables for assigned customers.

- Coordinate with Sales, Commercial, and Finance teams for timely resolution of credit-related issues.

- Escalate exceptions and potential credit risks to appropriate stakeholders.

6. Period-End Close Activities

- Support month-end, quarter-end and year-end AR closing activities.

- Prepare AR schedules, aging reports and reconciliation statements.

- Ensure timely completion of close activities as per reporting timelines.

7. Compliance &

- Internal Controls

- Adhere to company policies, accounting guidelines and standard operating procedures.

- Maintain audit-ready documentation and support internal and external audits.

- Ensure compliance with internal controls and governance requirements.

8.

Process

Improvement &

- Automation

- Identify recurring issues and process improvement opportunities.

- Support automation and digitization initiatives within AR operations.

- Contribute to standardization and continuous improvement programs across Shared Services.

📌 Process Associate - Accounts Receivable (AR) - Kolkata
🏢 shree cement
📍 Kolkata