About the Role

Were looking for a creative, social-media-savvy intern to manage comment engagement and brand conversations across our three brands. Youll help us connect with our online community by writing fun, witty, relatable, and thoughtful responses that reflect each brands personality while ensuring consumer concerns are handled promptly and empathetically.

Key Responsibilities

- Engage with comments on brand posts and respond to brand mentions across social media platforms.

- Create fun, witty, relatable replies that align with ongoing campaigns, product launches, and each brands tone of voice.

- Bring fresh ideas to online conversations and help build genuine connections with our community.

- Respond promptly and empathetically to consumer questions, feedback, and concerns.

- Maintain a positive and consistent brand experience across all social interactions.

- Stay updated on social media trends, memes,



and internet culture to make conversations timely and relevant.

- Identify sensitive or complex complaints and flag them to the appropriate team when needed.

Who We’re Looking For

- Someone creative, expressive, and comfortable communicating online.

- A good understanding of social media trends, memes, and internet culture.

- Solid written communication and the ability to adapt to different brand voices.

- Quick to respond, attentive to detail, and able to balance humour with empathy.

- Curious, proactive, and comfortable working in a fast-paced environment.

- Experience: No prior work experience is required. We welcome candidates with strong ideas, creativity, and a genuine understanding of online culture.

📌 ORM Intern (Mumbai)
🏢 Mcaffeine
📍 Mumbai